311 Network Surrender and Performance
All the data sets out information related to the performance of the 311 service. The surrender report describes the quarterly activities of Network 311, including: - Handling the volume of calls - Processing emails - Online requests - The performance of the service provided by telephone and email to customers The report presents in detail the various citizen requests, namely requests for information, requests and complaints. It also allows you to know the most common topics. It thus improves the information available under the [citizen requests] data set (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of the services offered to citizens, Réseau 311 has established standards for its telephone service and the processing of emails. It undertakes to publish the results of its performance quarterly and annually and to report on their evolution on this portal. The 311 Service Center (CS 311) takes this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and the non-grouped districts; - highlight the highlights (improvements, points of vigilance, context elements) of each period covered by the report; - ensure that it can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (internally within the city).
Made available by the Government and Municipalities of Québec
These resources are not under the control of the Government of Canada and the link is provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of this website. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through this link.
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- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
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Annual performance - Network 311 (cumulative data)CSVFrench dataset CSV
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Quarterly performance - Network 311 (cumulative data)CSVFrench dataset CSV
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Quarterly surrender - Joint call queue participationCSVFrench dataset CSV
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Annual Surrender - Joint Call Queue ParticipationCSVFrench dataset CSV
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2020 Annual Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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2021 Annual Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q1 2021 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q2 2021 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q3 2021 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q4 2021 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q1 2022 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Q2 2022 Quarterly Report - 311 Network Surrender and PerformancePDFFrench guide PDF
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Original metadata (https://www.donneesquebec.ca)HTMLFrench website HTML
Contact Information
Electronic Mail Address: donneesouvertes@montreal.ca