Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner. 2. Ease of Access: SSC service information is readily available online or from my SSC Account Team. 3. Positive Outcome: Overall, I was satisfied with the SSC services I received. 4. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution. 5. Engagement Experience: My SSC Account Team manages the relationship effectively. 2019-05-02 2019-05-04 Shared Services Canada open-ouvert@tbs-sct.gc.ca Economics and IndustryGovernment and PoliticsInformation and CommunicationsSatisfaction survey Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey ResultsCSV https://open.canada.ca/data/dataset/460becb4-ef83-4728-bcaa-88f438daa54d/resource/cdfb1696-7e08-42b1-8742-915af79bab5a/download/csfi-data-file-og-jan16-mar19.csv Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey ResultsCSV https://open.canada.ca/data/dataset/460becb4-ef83-4728-bcaa-88f438daa54d/resource/69693ad1-b688-441f-ae6b-bdce26a8b6e2/download/irsc-fichier-donnees-go-janv16-mars19.csv

Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”.

  1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services.

  2. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

  3. Ease of Access: SSC service information is readily available online or from my SSC Account Team.

  4. Positive Outcome: Overall, I was satisfied with the SSC services I received.

  5. Process Aspects: When I have a problem or service delivery issue, SSC keeps me and my department up to date on the resolution.

  6. Engagement Experience: My SSC Account Team manages the relationship effectively.

Resources

Resource Name Resource Type Format Language Links
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results Dataset CSV English Access
Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results Dataset CSV French Access