Survey of satisfaction among citizens with respect to the services of the City of Montreal

Survey of satisfaction among citizens with respect to the services of the City of Montreal The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014.The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal: 1. Survey of citizens' satisfaction with collective and individual services; 2. [Survey of citizen satisfaction with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-municipalites-quebec); 4. [Survey of satisfaction of businesses with collective and individual services] (/city-of-montreal/enterprise-satisfaction-survey). ### Objectives of the survey: - Evaluate indicators relating to the reputation of the City of Montreal - Evaluate satisfaction with collective services - Evaluate satisfaction with collective services - Evaluate satisfaction with individual service - Identify priorities for action to move the satisfaction needle 2024-02-21 Government and Municipalities of Québec donneesouvertes@montreal.ca Government and Politics Questionnaire 2016 - Citizen satisfaction surveyPDF https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/480d09c7-dd47-4456-9a5d-1b9938a47985/download/questionnairesondagesatisfactionservicescollectifs2016.pdf 2016 Results - Citizen Satisfaction SurveyCSV https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/998f72da-3819-4058-9e24-5df42d2197ad/download/resultatssondagesatisfactioncollectifs2016.csv Codification survey 2016XLSX https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/4817a7a0-e597-4d3a-8939-0f9738211461/download/codificationsondage2016citoyens.xlsx Questionnaire 2014 - Citizen satisfaction surveyPDF https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/65153047-6332-47ca-ab23-a28abf215c8a/download/questionnairesondagesatisfactionservicescollectifs2014.pdf 2014 Results - Business Satisfaction SurveyCSV https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/aad9f7a6-685c-4d71-b722-457efd61c497/download/resultatssondagesatisfactioncollectifs2014.csv Codification 2014 surveyXLSX https://donnees.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/c3fb4bea-7141-4da6-be0d-c324e63f3572/download/codificationsondage2014citoyens.xlsx Original metadata (https://www.donneesquebec.ca)HTML https://www.donneesquebec.ca/recherche/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014.The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal: 1. Survey of citizens' satisfaction with collective and individual services; 2. [Survey of citizen satisfaction with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-municipalites-quebec); 4. [Survey of satisfaction of businesses with collective and individual services] (/city-of-montreal/enterprise-satisfaction-survey). ### Objectives of the survey: - Evaluate indicators relating to the reputation of the City of Montreal - Evaluate satisfaction with collective services - Evaluate satisfaction with collective services - Evaluate satisfaction with individual service - Identify priorities for action to move the satisfaction needle

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