Citizen satisfaction survey with respect to the services of the City of Montreal

Citizen satisfaction survey with respect to the services of the City of Montreal The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014.The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. Survey of citizens' satisfaction with community and individual services; 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/survey-satisfaction-grandes-municipalites-quebec); 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Survey Objectives: - Evaluate indicators relating to the reputation of the City of Montreal - Assess satisfaction with community services - Assess satisfaction with individual service - Identify priorities for action to move the satisfaction needle 2022-06-22 Government and Municipalities of Québec donneesouvertes@montreal.ca Government and Politics 2016 Questionnaire - Citizen Satisfaction SurveyPDF https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/480d09c7-dd47-4456-9a5d-1b9938a47985/download/questionnairesondagesatisfactionservicescollectifs2016.pdf 2016 Results - Citizen Satisfaction SurveyCSV https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/998f72da-3819-4058-9e24-5df42d2197ad/download/resultatssondagesatisfactioncollectifs2016.csv 2016 survey codificationXLSX https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/4817a7a0-e597-4d3a-8939-0f9738211461/download/codificationsondage2016citoyens.xlsx 2014 Questionnaire - Citizen Satisfaction SurveyPDF https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/65153047-6332-47ca-ab23-a28abf215c8a/download/questionnairesondagesatisfactionservicescollectifs2014.pdf 2014 Results - Business Satisfaction SurveyCSV https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/aad9f7a6-685c-4d71-b722-457efd61c497/download/resultatssondagesatisfactioncollectifs2014.csv 2014 survey codificationXLSX https://data.montreal.ca/dataset/4656e09e-001d-4ad3-95de-67235310ecb7/resource/c3fb4bea-7141-4da6-be0d-c324e63f3572/download/codificationsondage2014citoyens.xlsx Original metadata (https://www.donneesquebec.ca)HTML https://www.donneesquebec.ca/recherche/fr/dataset/4656e09e-001d-4ad3-95de-67235310ecb7

The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014.The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. Survey of citizens' satisfaction with community and individual services; 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/survey-satisfaction-grandes-municipalites-quebec); 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Survey Objectives: - Evaluate indicators relating to the reputation of the City of Montreal - Assess satisfaction with community services - Assess satisfaction with individual service - Identify priorities for action to move the satisfaction needle

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