Citizen satisfaction survey with respect to the services of the City of Montreal
The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014.The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. Survey of citizens' satisfaction with community and individual services; 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/survey-satisfaction-grandes-municipalites-quebec); 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Survey Objectives: - Evaluate indicators relating to the reputation of the City of Montreal - Assess satisfaction with community services - Assess satisfaction with individual service - Identify priorities for action to move the satisfaction needle
Made available by the Government and Municipalities of Québec
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- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
2016 Questionnaire - Citizen Satisfaction SurveyPDFFrench guide PDF
2016 Results - Citizen Satisfaction SurveyCSVFrench dataset CSV
2016 survey codificationXLSXFrench dataset XLSX
2014 Questionnaire - Citizen Satisfaction SurveyPDFFrench guide PDF
2014 Results - Business Satisfaction SurveyCSVFrench dataset CSV
2014 survey codificationXLSXFrench dataset XLSX
Original metadata (https://www.donneesquebec.ca)HTMLFrench website HTML
Electronic Mail Address: email@example.com