Critical Incidents

Critical Incidents This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical incidents impacting legacy data centre facilities, % of time critical enterprise internet outages are restored within established service level standards and % of critical incidents under SSC control resolved within established service level standards. 2023-11-29 Shared Services Canada open-ouvert@tbs-sct.gc.ca Information and CommunicationsProcessesDepartmental Results FrameworkDepartmental Results IndicatorsData CentresEmail and Workplace TechnologyTelecommunicationsCustomer Relationships and Service Management Critical IncidentsCSV https://open.canada.ca/data/dataset/62f76982-ee86-43f5-90d5-146d9eeeded1/resource/63ad98ed-d163-4834-a532-29307e99da24/download/critical-incident-report-en-october-2023.csv Critical IncidentsCSV https://open.canada.ca/data/dataset/62f76982-ee86-43f5-90d5-146d9eeeded1/resource/2d0032c2-1791-495d-82d7-c9af2ef201d7/download/critical-incident-report-fr-octobre-2023.csv

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical incidents impacting legacy data centre facilities, % of time critical enterprise internet outages are restored within established service level standards and % of critical incidents under SSC control resolved within established service level standards.

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