Satisfaction survey among citizens of the nine largest municipalities in Quebec

Satisfaction survey among citizens of the nine largest municipalities in Quebec The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study brings together four surveys. The purpose of this set is to compare the quality of services and certain perceptions between the City of Montreal and the eight (8) other large municipalities in Quebec. The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. [Citizen Satisfaction Survey for Community and Individual Services] (/city-of-montreal/citizen-satisfaction-survey); 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. Satisfaction survey of citizens in the nine largest municipalities in Quebec; 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Objectives of the survey: - Evaluate indicators relating to Montréal's reputation in comparison with the other eight large municipalities in Quebec; - Assess the satisfaction of municipalities with certain municipal services. 2022-06-22 Government and Municipalities of Québec donneesouvertes@montreal.ca Government and Politics 2016 resultsCSV https://data.montreal.ca/dataset/f4ae02b6-9f62-4609-9bb1-8266a810a3b0/resource/80412ff5-26d9-4064-af97-14a81dd0bce7/download/sondage_municipalites_2016.csv 2016 QuestionnairePDF https://data.montreal.ca/dataset/f4ae02b6-9f62-4609-9bb1-8266a810a3b0/resource/a4e47ae3-fd09-4256-8585-df00818c1c76/download/2016_questionnaire_satisfaction_comparaison_municipalites.pdf 2014 resultsCSV https://data.montreal.ca/dataset/f4ae02b6-9f62-4609-9bb1-8266a810a3b0/resource/8f67d2ab-bcd3-496d-9f79-477e8889e9e7/download/sondage2014_resultats_municipalite.csv 2014 QuestionnairePDF https://data.montreal.ca/dataset/f4ae02b6-9f62-4609-9bb1-8266a810a3b0/resource/28f5848b-59fc-4675-8a17-41fb3e1b4b37/download/2014_questionnaire_satisfaction_comparaison_municipalites.pdf Original metadata (https://www.donneesquebec.ca)HTML https://www.donneesquebec.ca/recherche/fr/dataset/f4ae02b6-9f62-4609-9bb1-8266a810a3b0

The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study brings together four surveys. The purpose of this set is to compare the quality of services and certain perceptions between the City of Montreal and the eight (8) other large municipalities in Quebec. The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. [Citizen Satisfaction Survey for Community and Individual Services] (/city-of-montreal/citizen-satisfaction-survey); 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. Satisfaction survey of citizens in the nine largest municipalities in Quebec; 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Objectives of the survey: - Evaluate indicators relating to Montréal's reputation in comparison with the other eight large municipalities in Quebec; - Assess the satisfaction of municipalities with certain municipal services.

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