Satisfaction survey among citizens of the nine largest municipalities in Quebec
The City of Montreal, through its Client Experience Office, evaluates the level of citizen satisfaction with municipal services every two years. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study brings together four surveys. The purpose of this set is to compare the quality of services and certain perceptions between the City of Montreal and the eight (8) other large municipalities in Quebec. The City of Montreal satisfaction study brings together three satisfaction surveys conducted among Montreal citizens, as well as a satisfaction survey of businesses in the City of Montreal: 1. [Citizen Satisfaction Survey for Community and Individual Services] (/city-of-montreal/citizen-satisfaction-survey); 2. [Citizen Satisfaction Survey for 311 Telephone Service] (/city-of-montreal/citizen-satisfaction-survey-telephone-service-311); 3. Satisfaction survey of citizens in the nine largest municipalities in Quebec; 4. [Business Satisfaction Survey for Collective and Individual Services] (/city-of-montreal/business-satisfaction-survey). ### Objectives of the survey: - Evaluate indicators relating to Montréal's reputation in comparison with the other eight large municipalities in Quebec; - Assess the satisfaction of municipalities with certain municipal services.
Made available by the Government and Municipalities of Québec
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- Publisher - Current Organization Name: Government and Municipalities of Québec
- Licence: Creative Commons 4.0 Attribution (CC-BY) licence – Quebec
Data and Resources
2016 resultsCSVFrench dataset CSV
2016 QuestionnairePDFFrench guide PDF
2014 resultsCSVFrench dataset CSV
2014 QuestionnairePDFFrench guide PDF
Original metadata (https://www.donneesquebec.ca)HTMLFrench website HTML
Electronic Mail Address: firstname.lastname@example.org