Shared Services Canada

2 datasets found
Non-Spatial  Customer Relationships and Service Management 
  • Open Data

    Critical Incidents

    This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Cost of procurement per each $100 of contracts awarded 

    Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the organization. Calculation / formula: [(Annual Cost of Procurement Services)/(3-Year Annual Avg. of the Total Value of Contracts...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV