Shared Services Canada

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics such as the cumulative number of data centres closed, the number of data centres planned for closure and the square...

Opening Statement Delivering Digital Together OAG Audit of Modernization of Information Technology Systems – SSC Management Action Plan Auditor General’s Report on Modernizing Information Technology (IT) Systems Benefits Delivery Modernization Tools capable of extracting data from Government...

The Future-Oriented Statement of Operations has been prepared on the basis of government priorities and departmental plans as described in the Departmental Plan.

Quarterly financial reports (QFR) for departments and agencies consist of financial tables comparing planned and actual expenditures for both the quarter and year-to-date as well as comparative information for the preceding fiscal year. Each report includes spending authorities granted through...

External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with various governmental programs and services. Use of this service is mandatory for Government of Canada departments and...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

Departmental Plan (DPs) are forward-looking documents that provide plans for each department and agency (excluding Crown corporations). They describe departmental priorities, expected results and associated resource requirements covering three fiscal years. DPs are normally tabled by the...

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31st and all information contained in these statements rests with the management of Shared Services Canada. These financial statements have been prepared by management using the...

Departmental Results Report (DRRs) are individual department and agency accounts of actual accomplishments against plans, priorities and expected results set out in their respective Departmental Plan (DP). DRRs and DPs make up Part III (the Departmental Expenditure Plans) of the Estimates...

The Privacy Act came into effect on July 1, 1983. The Act protects the privacy of individuals with respect to their personal information that is held by government institutions, and provides these individuals with a right of access to their information. In addition, the Privacy Act gives...

The Access to Information Act came into effect on July 1, 1983, giving the public a right of access to information contained in government records, subject to certain specific and limited exceptions. Section 72 of the Access to Information Act requires that the head of every government...

This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset includes items like the number of e-mail accounts, the number of accounts over 2 GB, number of Blackberry’s activated and...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...