Shared Services Canada

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics such as the cumulative number of data centres closed, the number of data centres planned for closure and the square...

External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with various governmental programs and services. Use of this service is mandatory for Government of Canada departments and...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset includes items like the number of e-mail accounts, the number of accounts over 2 GB, number of Blackberry’s activated and...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...

Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the organization. Calculation / formula: [(Annual Cost of Procurement Services)/(3-Year Annual Avg. of the Total Value of Contracts...

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not automatically monitor and measure the availability of individual user devices. Reporting the availability of cellular...

This dataset provides statistics for SSC’s Employment Equity related to the following groups: Women, Aboriginal People, Visible Minorities and Persons with Disabilities. Workforce Availability between 2016 and 2019 is based on the 2011 census. * Workforce Availability for 2020 is based on the...

Listing of consumption data actuals by department for services being provided by Shared Services Canada. The services included in the data is number of fixed lines, number of email accounts, number of licenses for Microsoft Office E3, number of GCSI accounts, number of MyKey accounts and maximum...

Government Electronic Directory Services (GEDS) provides public access to Government of Canada employee contact information as provided by participating departments. Encoded with the Latin Alphabet 1 (ISO 8859-1) character set. This is the dataset that contains all of the raw data within the...

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly...

The Fleet dataset tracks Shared Service Canada’s vehicle inventory. It collects data like Make, Model, Year, Maintenance, Mileage and Purchase cost. *--No information on file since these units were initially purchased and maintained by RCMP