Shared Services Canada

5 datasets found
  • Open Data

    Critical Incidents

    This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Percentage of Software Requests Fulfilled Within Established Service Level Standards

    Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Percentage of time IT security services are available

    This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Percentage of Hardware Requests Fulfilled Within Established Service Level Standards

    This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Percentage of cloud brokering requests fulfilled within established service level standards

    The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV