Shared Services Canada

2 datasets found
  • Open Data

    Percentage of cloud brokering requests fulfilled within established service level standards

    The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

    The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV