Veterans Affairs Canada

On 11 July 2019, the Accessible Canada Act (Bill C-81) came into force. The Act seeks to make Canada barrier-free by 1 January 2040. The Act also requires federally regulated entities to develop an Accessibility Action Plan to identify, remove, and prevent accessibility barriers under federal...

The Wait Time Tool is the Veterans Affairs Canada (VAC) online tool that indicates the current average wait time for receiving a decision on program applications. This tool calculates the average wait time, in weeks, based on how long it took to process all complete applications in the past 90...

The Treasury Board Secretariat's Policy on Results sets out the requirements for Canadian federal departments’ performance information reporting. This performance information reporting involves a Departmental Results Frameworks (DRF) and a Program Inventory (PI). A department’s DRF shows how a...

As per the Policy on Service and Digital, VAC is releasing all Departmental Results Framework (DRF) eligible datasets to help to support greater transparency and accountability of the government institutions, while respecting information security, privacy, and legal considerations.

The briefing note titles listed below were prepared for the Deputy Minister and the Minister of Veterans Affairs Canada. In accordance with both the Access to Information Act and Privacy Act, personal or confidential information as well as information related to security have not been included in...

Detailed results from the Algorithmic Impact Assessment (AIA) for Automation Development to Support Disability Benefit Decision Making. The AIA is a questionnaire designed to help you assess and mitigate the risks associated with deploying an automated decision system. The AIA also helps identify...

The Policy on Management, Resources and Results Structures requires the development of a departmental Performance Measurement Framework (PMF), which sets out the expected results and the performance measures to be reported for programs identified in the Program Alignment Architecture. The PMF is...

The Attitudes Towards Remembrance and Veterans' Week survey is a means through which Veterans Affairs Canada (VAC) can measure Canadians' level of participation in remembrance activities, their attitudes toward those who served in Canada's military and their level of support for VAC's work...

Veterans Affairs Canada's Facts & Figures contains current and forecasted statistics about Veterans and other clients of Veterans Affairs Canada, as well as numbers related to departmental programs and services, such as expenditures and program uptake.

Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing...