Veterans Affairs Canada

The Wait Time Tool is the Veterans Affairs Canada (VAC) online tool that indicates the current average wait time for receiving a decision on program applications. This tool calculates the average wait time, in weeks, based on how long it took to process all complete applications in the past 90...

Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing...

The Policy on Management, Resources and Results Structures requires the development of a departmental Performance Measurement Framework (PMF), which sets out the expected results and the performance measures to be reported for programs identified in the Program Alignment Architecture. The PMF is...