Veterans Affairs Canada

In the fall 2012, some family members raised concerns related to: the quality of care provided, complaints being ignored, room changes without notice, and staffing levels. All areas of concern were investigated; however, family dissatisfaction persisted. The Department’s expectation is that all...

VAC's Departmental Plan is tabled in Parliament in the spring of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's plans and priorities over a three-year period. Also included are financial tables showing planned resources required to achieve VAC's...

Veterans Affairs Canada (VAC) provides a wide range of health care benefits and services to eligible program recipients as specified under the authority of the Veterans Health Care Regulations. These entitlements are made available under the Treatment Benefits Program and Veterans Independence...

The Access to Information Act gives Canadian citizens and corporations the right to access federal government records, subject to certain exceptions. The Act complements but does not replace other methods for obtaining government information. It does not limit in any way the access to government...

Vocational Rehabilitation Services is a component of the Veterans Affairs Rehabilitation Program. It provides vocational assistance services and benefits to eligible Veterans who have a health problem, and their families, to assist them in their re-establishment to civilian life. Vocational...

The Employee Compensation Audit was part of the 2009/2010 Veterans Affairs Canada Audit Plan approved by the Deputy Minister (DM). As part of the design process, a preliminary survey was conducted to determine the areas of pay that have the highest level of risk for the department. As a result,...

Policies related to the Retirement Income Security Benefit.

Policies related to the War Veterans Allowance.

Our Performance Report is tabled in Parliament in the fall of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's performance over the last fiscal year, based on commitments made in our previous Reports on Plans and Priorities. Also included are...

Policies related to Mental Health.

Policies related to the Veterans Independence Program (VIP).

Policies related to the Clothing Allowance.

The Long Term Care Program works in cooperation with provinces/territories, health authorities and long term care facilities to financially support eligible Veterans in an appropriate long term care setting. Veterans Affairs Canada provides funding for qualified Veterans who occupy a contract bed...

The Third-Party Administered Accounts Audit was recommended for inclusion in the Veterans Affairs Canada (VAC) Multi-Year Risk-Based Internal Audit Plan 2010-2013 by VAC’s Departmental Audit Committee (DAC) on March 18, 2010. The purpose of the audit was to examine the Department's...

Business Continuity Planning (BCP) involves the development and timely execution of plans, measures, procedures and arrangements to ensure minimal or no interruption to the availability of critical services and assets. Business continuity plans outline the strategies, resources, and procedures...

In January 2011, the Audit & Evaluation Division commenced a Risk Assessment of Information Management within the Department. The purpose of this Risk Assessment was to provide Senior Management with a comprehensive analysis of all aspects of information management within the Department to...

The Benefit Grids are comprehensive lists of the variety of services available, dollar and frequency limits and approval requirements for each Program of Choice. Most Veterans Affairs Canada benefits and services have limits on the number of times a benefit can be covered in a specified period...

The evaluation of the Veterans Independence Program was conducted in accordance with the Veterans Affairs Canada Multi-Year Risk-Based Evaluation Plan 2015-20. The evaluation covers the time period from April 1, 2010 to March 31, 2015, and was conducted between June 2015 and January 2016. The...

Policies related to the Critical Injury Benefit.

The Audit of the Veterans Independence Program (VIP) was approved by the Departmental Audit Committee in 2009. The objectives of the audit were to determine if: up-to-date policies and procedures were in place to support program delivery; program payments were accurately calculated and paid...