Veterans Affairs Canada

51 datasets found
  • Open Information

    Veterans Affairs Canada Audit of Program of Choice 13 - Special Equipment - March 2014

    The Veterans Affairs Canada Health Care Benefits Program provides eligible Veterans and other qualified individuals with benefits and services, such as medical, surgical and dental care, prosthetic devices and home adaptations, through 14 Programs of Choice. Program of Choice 13 – Special...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of Disability Pensions and Awards - August 2010

    The evaluation of Veterans Affairs Canada’s (VAC) Disability Pension and Disability Award Programs originated in the requirement to support the renewal of the Terms and Conditions of the Disability Award Program by March 2011. The Disability Award Program is part of the New Veterans Charter (NVC)...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Audit of Veterans Affairs Canada's Telephony Service - June 2016

    An effective and efficient phone system is crucial to providing Veterans, their families, and service providers with access to information from Veterans Affairs Canada (VAC) staff. The National Contact Centre Network (NCCN) provides a central point of contact for external callers to obtain...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Audit of Earnings Loss - May 2013

    The Earnings Loss benefit is one of the supports available through Veterans Affairs Canada’s Financial Benefits Program. Earnings Loss is payable in recognition of the economic impact a military career-ending or service-related disability may have on the Veteran’s ability to earn income following...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of the Veterans Independence Program (VIP) - July 2011

    The Veterans Independence Program (VIP) was introduced in 1981 to respond to an aging demographic Veteran population and to help reduce long-term care (LTC) bed waitlists by providing care to Veterans at home. The national Veterans Affairs Canada (VAC) home care program assists qualified...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Health Related Travel Audit - January 2010

    The audit of health related travel began in May 2009. The objectives of the audit were to assess compliance with governing regulations and policy; to assess the adequacy and accuracy of management information; and, to assess the control framework and test controls and verification processes. The...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of the Veterans Affairs Canada (VAC)-Service Canada Partnership - December 2015

    In 2012, Veterans Affairs Canada (VAC) and Service Canada entered into a Partnership whereby Service Canada would use their web, in-person and telephone services to provide general information on VAC’s benefits and services to individuals who visit Service Canada’s website, visit a Service Canada...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Audit of Centralized Mail - April 2017

    The Centralized Mail initiative was designed in 2011 to direct all incoming Veteran documents to a central location in order to reduce Veteran and staff confusion resulting from multiple address choices. The Centralized Mail project commenced in 2011 and was fully operational by April 1, 2016....
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Rehabilitation Services Evaluation - September 2014

    This Rehabilitation Services Evaluation was conducted in accordance with Veterans Affairs Canada's (VAC) approved Multi-year Risk Based Evaluation Plan 2013-2018. Established in 2006, the Canadian Forces Members and Veterans Re-establishment and Compensation Act (hereinafter referred to as the...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of the Residential Treatment Clinic for Operational Stress Injuries (OSI) - Ste. Anne's Hospital - October 2011

    The purpose of this evaluation is to assess both the relevancy and performance of the Residential Treatment Clinic for Operational Stress Injuries (RTCOSI - hereinafter referred to as the RTC) at Ste. Anne's Hospital. The recent commencement of the RTC's operation in February 2010, has limited...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of the War Veterans Allowance Program - March 2014

    The War Veterans Allowance (WVA) Program, which began in 1930, provides monthly financial support to low-income war service Veterans and civilians (e.g., Overseas Welfare Workers, Auxiliary Services Personnel) or their survivors/dependents to help them meet their basic needs. This evaluation was...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of Commemorative Benefits and Services - March 2017

    The Evaluation of Commemorative Benefits and Services was conducted in accordance with Veterans Affairs Canada’s (VAC) approved Multi-Year Risk-Based Evaluation Plan 2012-17 and with the directive and standards specified in Treasury Board of Canada’s 2009 Policy on Evaluation. The evaluation...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada New Veterans Charter (NVC) Evaluation - Phase II - August 2010

    The New Veterans Charter (NVC) represents the most sweeping change to Veterans’ benefits and services in the past 60 years. The NVC shifts the focus from one of disability to one of wellness and responds to Canada’s commitment to injured Canadian Forces members and Veterans. The suite of services...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Audit of Healthcare Professional Service Contracts - December 2013

    Healthcare professional service contractors are individuals with “significant training, qualifications and expertise in a professional field.” With the support of Public Works and Government Services Canada, these contractors are used to obtain expert knowledge and to complement the existing...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Evaluation of the Community War Memorial Program - February 2015

    The evaluation of the Community War Memorial Program (CWMP) was conducted to address the requirement for full evaluation coverage, as per the Financial Administration Act and Treasury Board's 2009 Directive on the Evaluation Function. An evaluation of the CWMP was also required prior to its...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Responsibility Centre Phase II Audit - April 2011

    Veterans Affairs Canada has 60 points of service or responsibility centres, including regional and district offices that provide a wide range of services and programs. District offices provide direct service for programs, with regional offices providing functional direction and oversight. The...
    Organization:
    Veterans Affairs Canada
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  • Open Information

    Veterans Affairs Canada Audit of Service Standards - July 2012

    Treasury Board, which sets the guidelines for all government departments in Canada, defines a service standard as "a public commitment to a measurable level of performance [that] clients can expect under normal circumstances." These standards help Canadians by formalizing the kind of service that...
    Organization:
    Veterans Affairs Canada
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