Veterans Affairs Canada

The Wait Time Tool is the Veterans Affairs Canada (VAC) online tool that indicates the current average wait time for receiving a decision on program applications. This tool calculates the average wait time, in weeks, based on how long it took to process all complete applications in the past 90...

Veterans Affairs Canada’s Accessibility Action Plan 2022-2025: Table of contents 1.0 General 1.1 Introduction message 1.2 Process for receiving and dealing with accessibility-related feedback 1.3 Message from the Deputy Minister 1.4 Message from the Accessibility Network 1.5 Accessibility...

The briefing note titles listed below were prepared for the Deputy Minister and the Minister of Veterans Affairs Canada. In accordance with both the Access to Information Act and Privacy Act, personal or confidential information as well as information related to security have not been included in...

The Privacy Act gives Canadian citizens and those present in Canada the right to access and request correction of personal information about themselves held by federal government institutions. The Act also outlines obligations related to the collection, retention, accuracy, use, disclosure and...

The Access to Information Act provides members of the public and corporations with the legislated right to access federal government records, subject to certain limited and specific exceptions. The Act complements other methods for obtaining government information, and does not limit in any way...

Veterans Affairs Canada's Quarterly Financial Reports make in-year spending at a departmental level available to Parliamentarians and Canadians. These reports supplement existing year-end reporting. Each quarterly financial report includes spending authorities granted through the Main and...

In accordance with the Veterans Affairs Canada Evaluation Plan (2011-2016) approved by the Departmental Evaluation Committee, the Audit and Evaluation Division was tasked with conducting the evaluation of the Memorials and Cemetery/Grave Maintenance Program. The Memorials and Cemetery/Grave...

Prior to the introduction of the Marihuana for Medical Purposes Regulations (MMPR), the Medical Marihuana Access Regulations (MMARs) extremely limited access to cannabis to a small number of conditions and circumstances and only when authorized by a specialist. Since 2008, Veterans Affairs Canada...

The Accountable Advances Regulations (AAR) permit departments to establish petty cash funds to assist in meeting specific operational needs. Each petty cash fund can be set up to a maximum of $2,000; individual transactions shall not exceed $200. Veterans Affairs Canada (VAC) currently has 78...

The Federal Health Claims Processing System is the automated system that processes health claims for Veterans Affairs Canada, the Department of National Defence and the Royal Canadian Mounted Police. To administer this large and complex system, Public Works and Government Services Canada...

Approval of a disability pension or award application requires the establishment of a relationship between the claimed disability or injury and service. Service and health records (SHR) that are held at the Department of National Defence (DND), the Royal Canadian Mounted Police (RCMP), or at...

Our Report on Plans and Priorities is tabled in Parliament in the spring of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's plans and priorities over a three-year period, based on our strategic outcomes. Also included are financial tables showing...

The Ex Gratia Payments Audit was recommended for inclusion in the Veterans Affairs Canada (VAC) Multi-Year Risk-Based Internal Audit Plan 2010-2013 by VAC’s Departmental Audit Committee (DAC) on March 18, 2010. The purpose of the audit was to examine the adequacy of controls put in place for the...

Travel, Hospitality, Conference and Event activities are essential to the effective delivery of government services. At Veterans Affairs Canada, these activities can include: a staff member travelling to a Veteran’s home to complete an assessment; refreshments being provided to guests of the...

In the fall 2012, some family members raised concerns related to: the quality of care provided, complaints being ignored, room changes without notice, and staffing levels. All areas of concern were investigated; however, family dissatisfaction persisted. The Department’s expectation is that all...

VAC's Departmental Plan is tabled in Parliament in the spring of each year. This report provides Parliamentarians and Canadians with information on the Portfolio's plans and priorities over a three-year period. Also included are financial tables showing planned resources required to achieve VAC's...

Veterans Affairs Canada (VAC) provides a wide range of health care benefits and services to eligible program recipients as specified under the authority of the Veterans Health Care Regulations. These entitlements are made available under the Treatment Benefits Program and Veterans Independence...

The Access to Information Act gives Canadian citizens and corporations the right to access federal government records, subject to certain exceptions. The Act complements but does not replace other methods for obtaining government information. It does not limit in any way the access to government...

Vocational Rehabilitation Services is a component of the Veterans Affairs Rehabilitation Program. It provides vocational assistance services and benefits to eligible Veterans who have a health problem, and their families, to assist them in their re-establishment to civilian life. Vocational...

The Employee Compensation Audit was part of the 2009/2010 Veterans Affairs Canada Audit Plan approved by the Deputy Minister (DM). As part of the design process, a preliminary survey was conducted to determine the areas of pay that have the highest level of risk for the department. As a result,...