Table of Contents
- 1. Executive Summary
- 2. Approvals
- 3. Purpose
- 4. Context
- 5. Outcomes
- 6. Governance Structures and Decision Processes
- 7. SSC Planning Tables
1. Executive Summary
Canada has a longstanding commitment to openness and accountability as a cornerstone of a strong, modern democracy. From the passing of access to information legislation over 30 years ago to current open government and proactive disclosure activities, the Government of Canada has worked to ensure transparency on federal operations to enable Canadians to hold their government accountable. The commitments included in Canada’s Action Plan on Open Government 2014-16 will further progress on the delivery of transparent and accountable programs and services focused on the needs of Canadians.
The proactive release of data and information is the starting point for all other open government activity. Accordingly, the Government of Canada has firmly established an "open by default" position in its mandatory policy framework by issuing the Directive on Open Government.
Shared Services Canada (SSC) provides IT infrastructure services to the Government of Canada, and therein has an important role in contributing towards a unified “open by default” position. In order to articulate its role in this regard, SSC has created this document (to be updated at regular annual intervals) of its plan to:
- Comply with the requirements of the Directive on Open Government by 2020; and
- Support identified Open Government obligations under Canada’s Action Plan on Open Government 2014-16.
SSC has analyzed the 12 Open Government (OG) commitments, made in Canada’s Action Plan on Open Government 2014-2016, and identified 5 specific obligations that it will support. They are:
- Open Government Directive
- Open Data Canada
- Open Contracting
- Open Data Core Commitment
- Open Information on Budgets and Expenditures
In order to support these obligations, SSC faces both technical (including issues with data ownership; availability; and quality) and business challenges (including standards; lack of procedures; organizational culture; and allocated resources). SSC will leverage the platform created by its internal Business Intelligence (BI) Program in order to address the identified technical challenges. Business challenges will be addressed through the leadership of the Chief Information Officer (CIO), which will include creation of formal processes and focused change management in order to move SSC to become “open by default”.
Further details for implementing SSC’s plan to meet its obligations are provided in this report. This includes a 5-year work plan of activities leading up to the Directive on Open Government’s 2020 goal.
2. Approvals
Liz McKeown
Information Management Senior Official
Acting/Chief Information Officer
Shared Services Canada
Date
Ron Parker
President
Shared Services Canada
Date
3. Purpose
This document describes Shared Services Canada’s (SSC) plan to complete activities and deliverables aligned to the requirements of the Directive on Open Government, in order to achieve full compliance by the implementation deadline.
The objective of the Directive is to maximize the release of government information and data of business value to support transparency, accountability, citizen engagement, and socio-economic benefits through reuse, subject to applicable restrictions associated with privacy, confidentiality, and security (Directive on Open Government, Section 5.1).
The expected results of the Directive on Open Government (Section 5.2) are that Canadians are able to find and use Government of Canada information and data:
- to support accountability;
- to facilitate value-added analysis;
- to drive socio-economic benefits through reuse; and,
- to support meaningful engagement with their government.
This document will also describe SSC’s plan to complete activities and deliverables aligned to one or more of the twelve commitments described in Canada’s Action Plan on Open Government 2014-16.
4. Context
4.1 SSC Mandate, Vision, and Mission
Shared Services Canada (SSC) was created on to transform how the Government of Canada manages its information technology infrastructure. SSC is delivering mandated email, data centre and network services to partner organizations in a consolidated and standardized manner to support the delivery of Government of Canada programs and services. With a whole of government approach to IT infrastructure services, SSC is creating economies of scale to deliver more efficient, reliable and secure IT infrastructure services to Government of Canada departments. SSC also provides certain optional technology-related services to government organizations on a cost-recovery basis.
4.1.1 Responsibilities
The Shared Services Canada Act recognizes that the Government of Canada wishes to standardize and streamline, within a single shared services entity, certain administrative services that support government institutions. Through Orders in Council, the Department received specific responsibilities in the area of IT infrastructure services.
SSC’s focus is to maintain and improve IT services delivery across the Government of Canada, generate savings, enhance security, and implement government-wide solutions to transform IT infrastructure to improve services to Canadians.
SSC meets its responsibility by working with the Information and Communications Technology (ICT) sector to deliver an enterprise-wide email system, reduce the number of data centres while modernizing and increasing their efficiency, and transform telecommunications services. Budget 2013 further expanded SSC’s mandate, adding the consolidation of government-wide procurement of software and hardware for workplace technology devices.
SSC contributes to the achievement of other critically important and transformational Government of Canada initiatives including the vision of the public service of the future as articulated in Blueprint 2020. In addition, SSC works collaboratively with other Government of Canada cyber-security agencies to improve security and support Canada’s cyber security strategy.
4.2 SSC Population and Regional Distribution
Shared Services Canada is national in scope, with employees located in 43 government departments and agencies.
Approximately 1,300 IT employees from Public Works and Government Services Canada transferred to the new department in the summer of 2011. An additional 5,000 IT and internal services employees from 42 other federal organizations were transferred in . Today, SSC is an experienced workforce of 6,100 personnel that operate under a new business model, one that encourages partnerships and that is based on service excellence, innovation and value for money.
4.3 SSC Technological Environment
SSC’s mandate makes it unique, as its technological environment spans both those of its partner organizations and internal operational systems that it requires to function as an independent department.
SSC is mandated to manage IT-infrastructure services related to email, data centres and telecommunications, including videoconferencing and Wi-Fi for the 42 partner federal organizations.
SSC’s internal systems include standard government of Canada enterprise resource applications (ERP) for managing its finances and workforce; communications applications; and applications for IT service management and reporting.
4.4 SSC Role in Facilitating Open Government
SSC has an implicit role in facilitating Open Government for the whole of government. Through the enablement of IT infrastructure for its 42 federal partners, SSC plays a foundational role in facilitating their ability to collect, store, and disseminate data in support of Open Government.
SSC has also been instrumental in directly making key operational data more accessible to Canadians. SSC officially launched GEDS 2.0 on , which provides a more accurate, up-to-date listing of employees to improve Canadians’ access to services and resources. It is also equipped with improved functions that help public servants to find, connect and work with others.
4.5 SSC Challenges and Opportunities
4.5.1 Challenges
SSC faces a number of challenges in making datasets available for Open Government. These stem from its existence as a young department, tasked with managing a hybrid set of new and legacy systems for both itself and partner organizations. Key challenges in implementing the Open Government Implementation Plan (OGIP), include:
- Data ownership - Systems managed by SSC contain data that is owned by partner organizations, and over which SSC does not have unilateral, dissemination authority.
- Availability of data from internal applications - Many legacy systems used by SSC were not designed to disseminate structured datasets in machine-readable formats.
- Quality of data in internal applications - SSC inherited many of its internal operating applications and related data at the time of its creation, from different sources. This has created a need to address issues of structural integrity, timeliness, accuracy, and completeness in data.
- Common standards, guidelines and standard operating procedures: SSC needs to develop and promote consistent practices to manage information efficiently and ensure that open government is considered in business processes and IT business applications.
- Culture that is supportive of a move to “open” and “public-facing” - As an internally-focused service provider to other federal organizations, SSC will need to move towards an environment that is conducive to sharing data and information to the Canadian general public.
- Using new and existing budgets to address Open Government - SSC must allocate dedicated resources and reallocate existing financial and human resources, to fund the work to be “open by default" now and "open by design" in the future.
4.5.2 Opportunities and Response
SSC’s existence as a young department, provide it with an opportunity to establish its nascent information management (IM) policies in a way that supports “open” data. SSC’s IM and Information Technology (IM/IT) group, within its Chief Information Office, have initiated a Business Intelligence (BI) program that provides a foundation for meeting the challenges of Open Government at SSC. It is intended to provide an internal platform for analysis and reporting on internal data, and includes supporting initiatives that will better position the department to make datasets available for Open Government. These include:
- Building an enterprise data warehouse - The data warehouse will syndicate, centralize, and standardize data from across all major departmental systems, and therein, streamline the process of collecting and disseminating information to the Open Government portal.
- Cataloguing data sources - In order to meet reporting requirements, and ensure completeness of the data warehouse, a cataloguing process has been undertaken to account for all enterprise data stores.
- Ensuring data governance - Owners of data sources are identified and work together through a data governance working group, to ensure that policies exist around the management of data; including lifecycle management, privacy and security, and quality.
- Practicing data management - Data is proactively managed by designated stewards, to ensure conformance with data governance policies, including thorough profiling and cleansing exercises to ensure higher levels of data quality.
In addition to the initiatives identified above, SSC’s ability to address the challenges it faces in making datasets available for Open Government will require:
- sustained leadership and governance providing direction and support for delivery of SSC’s Open Government obligations;
- change management around how SSC works to become “open by default”, so that obligations of Open Government become a natural part of how the department designs, delivers and supports its services to government departments and Canadians;
- availability of financial and human resources to fund and support the work to be “open by default"
The challenges related to insufficient financial and human resources must be reiterated. Execution of the OGIP depends on the right talent and an appropriate funding.
5. Outcomes
SSC will leverage the technical platform and business processes of its BI program to implement the Directive on Open Government. Implementation of the Directive will result in SSC being able to publish data, in a secure, timely, and accessible manner that is valuable to Canadians. In so doing, SSC will provide openness into its progress in achieving its mandate of ensuring the agile, responsive, and effective delivery of modern, reliable, secure and cost-effective IT infrastructure services. Moreover, it will position SSC to support additional Open Government commitments delineated in the Government of Canada’s Action Plan on Open Government, including:
- Supporting Open Data Canada by implementing common standards for structuring released data.
- Supporting Open Data Core Commitment by contributing data to designated data portals, and thereby providing Canadians with access to timely, comprehensive, high-value data in open, reusable formats.
- Supporting Open Contracting by complying with contract disclosure requirements for use in a single, standardized view, by the public.
- Supporting Open Information on Budgets and Expenditures by complying with standardized procedures for proactive disclosure of financial information.
- Supporting Open Information Core Commitment by implementing GCDOCS, to improve management and accessibility of government records.
In addition to supporting these Open Government-specific outcomes SSC’s implementation of the Open Government Directive will also enable Government of Canada commitments and priorities, including:
- The Government of Canada’s Red Tape Reduction Action Plan, by making all data and information easily available and accessible to businesses across Canada and will share with them any innovation in the IT sector that may help them advance with the least amount of regulatory or access to information burdens.
- The Government of Canada’s Blueprint 2020 initiative, by continuing implementation of its BI program in support of the OGIP, which focuses on providing SSC with open, reliable quality data that will make decision making less cumbersome. This will provide transparency to SSC’s decisions and decision making processes.
- Supporting accountability by increasing the transparency of the institution’s decisions and decision-making processes.
- Aligning with the Policy Framework for Information and Technology to ensure the re-use of data and information to eliminate duplication, effort and redundancy.
- Possibly reducing costs associated with processing and releasing information following Access to Information requests when adopting the "Open By Default" concepts as described in Canada’s Action Plan on Open Government 2014-16.
6. Governance Structures and Decision Processes
The following subsections describe the governance structures and decision processes that support Open Government and how those responsibilities are delegated and fulfilled within SSC.
6.1 Roles and Responsibilities – Deputy Head and Information Management Senior Official
The governance of SSC’s OGIP was derived from the responsibilities identified for the Information Management Senior Official (IMSO) and Deputy Head (DH) in sections 6 (“Requirements”), 7 (“Monitoring and Reporting Requirements”), and 8 (“Consequences”) of the Directive on Open Government.
Position | Open Government Responsibilities |
---|---|
Deputy Head |
|
IMSO |
|
DG, Communications and Org. Effectiveness |
|
Committee |
Description |
Open Government Responsibilities |
---|---|---|
SSC Open Government Working Group (OGWG) |
This working group includes data owners (or similar designated representative) from each branch with business knowledge of SSC programs. |
Responsibilities for Open Government include working with program branches to develop and maintain SSC’s Open Government data and information inventory; and providing input on Open Government deliverables. |
Corporate Management Board (CMB) |
This committee ensures excellent business practices and resource management throughout Shared Services Canada (SSC), and that quality internal services and support are provided. |
This body will have oversight of the activities of the SSC Open Government Working Group. |
6.1.1 SSC Governance and Update Process for OGIP
Below, Figure 1 illustrates the process SSC will use to update the OGIP annually. The process will be led by the CIO branch, which will propose updates to reflect how SSC will meet its commitments to the Government of Canada’s Canada’s Action Plan on Open Government 2014-16 and that align to any associated requirements in the Management Accountability Framework (MAF). Branch consultations will be done through the OGWG, who will then submit the updated to CMB for approval. The document will then be sent to the President for final approval before publication.
Note: As Year 1 launched in , the annual update of the OGIP will launch in September of each year with the goal of completing the updates by October 31 of each year (where updates are necessary).

Figure [01] - Text version
CIO chairs OGWG and provides leadership and Branches (image of 5 rectangles) provide leadership to OGWG (image of 3 people). OGWG send OGIP to CMB for approval, CMB sends to SSC President for approval, CIO publishes OGIP.
Restart the process from OGWG for launching the annual review.
6.1.2 SSC Governance Process for Open Government Deliverables
Below, Figure 2 illustrates how Open Government Deliverables (as listed in section 7 - Table A and Table B) will be prepared by the designated branch lead with the support of the SSC Open Government Working Group (consisting of branch representatives); approved by CMB; published or distributed by CIO and implemented by the individual branches (where applicable). All deliverables will be reviewed and approved by CMB prior to implementation.
Note: Communications Branch is responsible for posting Open Government information including proactive disclosure.

Figure [02] - Text version
Designated branch (image of a rectangular prism) leads deliverable at OGWG; OGWG (image of 4 people) sends deliverable to CMB (image of 4 people) and incorporates feedback; CMB approves, CIO Branch (image of a rectangular prism) then publishes and/or distributes deliverable; Branches (image of a rectangular prisms) integrate deliverable into processes; and Branches send representatives to provide input into deliverable.
6.2 Roles and Responsibilities of Key Internal SSC Stakeholders
Role |
Open Government Responsibilities |
---|---|
Deputy Head |
|
Chief Information Officer (CIO) |
|
All Branches (Branch Business Owners of Data) |
|
Finance |
|
Corporate Secretariat |
|
Communications |
|
Open Government Coordinator |
|
IM functional specialists |
|
6.3 Communication, Awareness and Engagement
SSC is committed to raising awareness and fostering the necessary culture shifts to deliver on the Directive on Open Government within the department. SSC will support and participate in government-wide Communications activities to promote the Open Government initiative as required. SSC is working in partnership with the TBS Open Government Implementation Working Groups, along with other departments and agencies, and is gathering feedback from internal stakeholders. Based on the outcomes, SSC will leverage findings and develop a communication and engagement plan to support the implementation of Open Government initiative.
7. SSC Planning Tables
The resources noted below are based on preliminary benchmark estimates, derived from other Government of Canada Departments.
Note: Year 1 spans from to
Ref. |
Compliance Requirement |
Deliverables / Milestones |
Lead |
Activities |
Start Date |
End Date |
Resources (Human and Financial) |
Status |
---|---|---|---|---|---|---|---|---|
DOG 6.1 |
Maximizing the release of Government of Canada data and information under an open and unrestricted license designated by the Treasury Board of Canada Secretariat |
SSC’s Data Release Plan |
CIO Branch |
Prepare and publish SSC Data Release Plan (pre-requisite: SSC Data Inventory) |
Year 2 |
Year 2 |
|
Not started |
SSC’s Information Release Plan |
CIO Branch |
Prepare and publish SSC Information Release Plan (pre-requisite: SSC Information Inventory) |
Year 3 |
Year 4 |
TBD |
Not started |
||
DOG 6.2 |
Ensuring that open data and open information is released in accessible and reusable formats via Government of Canada websites and services designated by the TBS |
Listing of accessible and reusable formats (for data and information) to be used at SSC |
CIO Branch |
Develop and publish SSC Open Data and Information Guidelines and standards |
Year 1 |
Year 4 |
|
Open Data Complete Open Information not yet started - awaiting information from TBS |
Conversion process(es) for data identified for release whose native format is not accessible and reusable |
CIO Branch |
Develop and publish SSC Open Data Guidelines and standards |
Year 1 |
Year 2 |
|
In Progress |
||
Conversion process(es) for information identified for release whose native format is not accessible and reusable |
CIO Branch |
Develop and publish SSC Open Information Guidelines and standards |
Year 2 |
Year 4 |
|
Awaiting information from TBS |
||
Release process to support the publication of SSC’s data |
CIO Branch |
Enhance SSC Open Data Guidelines and standards |
Year 1 |
Year 1 |
|
Completed with ongoing updates |
||
Release process to support the publication of SSC’s information |
CIO Branch |
Enhance SSC Open Information Guidelines and standards |
Year 3 |
Year 4 |
TBD |
Awaiting information from TBS |
||
DOG 6.3 |
Establishing and maintaining comprehensive inventories of data and information resources of business value held by the department to determine their eligibility and priority, and to plan for their effective release |
Methodology for establishing a data inventory |
CIO Branch |
Develop and Publish SSC open data inventory templates |
Year 1 |
Year 2 |
|
In progress |
Methodology for establishing an information inventory |
CIO Branch |
Develop and Publish SSC open information inventory templates |
Year 3 |
Year 4 |
|
Awaiting information from TBS |
||
Data inventory (detailed, itemized list(s) that describe the volume, scope and complexity of the data held by SSC) |
All branches |
Complete SSC Data Inventory |
Year 1 |
Year 3 |
|
In Progress |
||
Information inventory (detailed, itemized list(s) that describe the volume, scope and complexity of the information held by SSC) |
All branches |
Complete SSC Information Inventory |
Year 3 |
Year 4 |
|
Awaiting information from TBS |
||
Renewal process(es) to maintain the currency of SSC’s data inventory |
CIO Branch |
Develop and Publish SSC open data inventory renewal process(es) & templates |
Year 2 |
Year 3 |
|
Not started |
||
Renewal process(es) to maintain the currency of SSC’s information inventory |
CIO Branch |
Develop and Publish SSC open information inventory renewal process(es) & templates |
Year 3 |
Year 4 |
|
Awaiting information from TBS |
||
Assets included in the data inventory are evaluated to determine their eligibility and priority for release |
Complete SSC Data Inventory – eligibility and priority elements |
Year 2 |
Year 3 |
|
Not started |
|||
Assets included in the information inventory are evaluated to determine their eligibility and priority for release |
All branches |
Complete SSC Information Inventory – eligibility and priority elements |
Year 3 |
Year 4 |
TBD |
Not started |
||
DOG 6.4 |
Developing, posting to the designated website, implementing, and annually updating a departmental Open Government Implementation Plan (OGIP) |
Governance structures are in place to oversee the implementation of activities within SSC ’s OGIP |
CIO Branch |
Plan and implement Open Government Governance |
Year 1 |
Year 2 |
OG Coordinator |
In progress |
SSC’s Open Government Implementation Plan (OGIP) |
CIO Branch |
Deliver, execute and manage OGIP |
Year 1 |
Year 2 |
|
In progress |
||
Signatures in section 2 (Approvals) of SSC’s OGIP |
CIO Branch |
Obtain approval of SSC OGIP |
Year 1 |
Year 2 |
|
In progress |
||
SSC’s OGIP is staffed and funded |
All branches |
Staff and fund SSC OGIP activities |
Year 1 |
Year 5 |
IMSO |
In progress |
||
Monitoring and reporting processes for assessing progress and maintaining the currency of SSC’s OGIP |
CIO Branch |
Monitor and report progress on SSC OGIP |
Year 2 |
Year 3 |
OG Coordinator |
Not started |
||
SSC’s first annual update to the OGIP |
CIO Branch |
Update OGIP annually |
Year 2 |
Year 2 |
OG Coordinator |
Not started |
||
SSC’s second annual update to the OGIP |
CIO Branch |
Update OGIP annually |
Year 3 |
Year 3 |
OG Coordinator |
Not started |
||
SSC’s third annual update to the OGIP |
CIO Branch |
Update OGIP annually |
Year 4 |
Year 4 |
OG Coordinator |
Not started |
||
SSC’s fourth annual update to the OGIP |
CIO Branch |
Update OGIP annually |
Year 5 |
Year 5 |
OG Coordinator |
Not started |
||
DOG 6.5 |
Maximizing the removal of access restrictions on departmental information resources of enduring value prior to transfer to Library and Archives Canada. |
Methodology for the removal of access restrictions from data and information resources of enduring value (IREV) prior to their transfer to the LAC |
CIO Branch |
Develop methodology to remove access restrictions from IREVs prior to transfer to LAC |
Year 2 |
Year 3 |
|
Awaiting information from TBS and LAC |
Methodology for the removal of access restrictions from data and information resources of enduring value (IREV) prior to their transfer to the LAC is integrated into SSC’s disposition plans and procedures. |
CIO Branch |
Integrate and execute the removal of access restrictions on IREVs prior to transfer to LAC |
Year 2 |
Year 3 |
|
Awaiting information from TBS and LAC |
||
DOG 6.6 |
Ensuring that open government requirements in sections 6.1 to 6.5 of this directive are integrated in any new plans for procuring, developing, or modernizing departmental information applications, systems, or solutions in support of the delivery of programs and services |
Governance structures are in place to ensure that the requirements of the Directive on Open Government are integrated into any new plans for procuring, developing, or modernizing departmental information applications, systems, or solutions |
CIO Branch |
Plan and implement Open Government Governance for oversight |
Year 2 |
Year 2 |
OG Coordinator |
Not started |
Directive on Open Government requirements are integrated into SSC’s procurement process(es) for information applications, systems, and solutions |
CIO Branch |
Integrate Open Government into SSC procurement processes for application, systems and solutions |
Year 2 |
Year 4 |
|
Not started |
||
Directive on Open Government requirements are integrated into SSC’s development process(es) for information applications, systems, and solutions |
CIO Branch |
Integrate Open Government into SSC development process(es) for application, systems and solutions |
Year 1 |
Year 4 |
|
Not started |
||
Directive on Open Government requirements are integrated into SSC’s modernizing process(es) for information applications, systems, and solutions |
CIO Branch |
Integrate Open Government into SSC modernization process(es) for application, systems and solutions |
Year 1 |
Year 4 |
|
Not started |
||
DOG 7.1 |
Departmental information management senior officials, as designated by the Deputy Heads, are responsible for overseeing the implementation and monitoring of this directive in their department. |
Performance framework for the monitoring of SSC’s progress against the activities and deliverables / milestones in the OGIP |
CIO Branch |
Establish performance framework to monitor SSC’s progress against the activities and deliverables / milestones in the OGIP |
Year 1 |
Year 2 |
OG Coordinator |
Not started |
Progress against the activities and deliverables / milestones in the SSC OGIP is regularly reported to the governance structures in place to oversee the implementation |
CIO Branch |
Implement OGIP performance reporting |
Year 2 |
Year 5 |
OG Coordinator |
Not started |
||
Performance framework for the monitoring of SSC’s ongoing compliance to the requirements of the Directive |
CIO Branch |
Plan and implement Compliance management |
Year 2 |
Year 3 |
|
Not started |
||
Process to ensure significant difficulties, gaps in performance, or compliance issues are reported to the Deputy Head (DH) |
CIO Branch |
Implement OGIP performance reporting |
Year 2 |
Year 3 |
OG Coordinator |
Not started |
Ref. |
Compliance Requirement |
Deliverables / Milestones |
Lead |
Activities |
Start Date |
End Date |
Resources (Human and Financial) |
Status |
---|---|---|---|---|---|---|---|---|
APOG B1 |
Open Data Canada |
Establishment of common principles, standards, licensing across all levels of government. |
CIO Branch |
Provide input to TBS for the development of common open data principles for adoption by governments across Canada |
Year 1 |
Year 3 |
OG Coordinator |
Not Started |
APOG B4 |
Open Data Core Commitment |
Published datasets on open.canada.ca |
All branches |
Create and publish data sets |
Year 1 |
Year 3 |
|
In progress |
APOG C3 |
Open Contracting |
Publish contract data that complies with new disclosure requirements |
Finance |
Create and publish data sets |
Year 3 |
Year 5 |
|
Not started |
APOG C4 |
Open Information on Budgets and Expenditures |
GC budget and expenditure information published on open.canada.ca |
Finance |
Contribute to broadening budget and expenditure information published |
Year 1 |
Year 3 |
|
In progress |
APOG C6 |
Open Information Core Commitment |
Implement GCDOCS across the organization. |
All branches |
Make records more easily accessible. |
Year 1 |
Year 3 |
IM Specialists |
In Progress |