Organization: Veterans Affairs Canada
Year: 2021
Month: February
Request Number: A-2020-00083
Request Summary: Requesting the guidelines or policies regarding turnaround times for work items. For example, when a work item is sent to the area office or head office or Veterans Benefit Team (VBT) or DBU, etcetera what is the turnaround time for the item to be acknowledged and/or completed. These work items can be sent as a regular work item, high priority work item or urgent work item.
Disposition: All disclosed
Number of pages: 325