Informal Request for ATI Records Previously Released

Organization: Immigration, Refugees and Citizenship Canada

Year: 2022

Month: January

Request Number: A-2021-35233

Request Summary: Please provide: 1) A copy of the IRCC policy/guidelines for the Client Support Centre for suicidal calls or when the caller expresses suicidal thoughts 2) A copy of the IRCC policy/guidelines for Corporate Security section regarding handling potential suicide incidents or clients 3) A copy of of the IRCC policy/guidelines 4) A copy of any briefing notes/presentations/reports/policies on suicide & clients produced by Client Experience Branch Timeframe: January 1 2019 to January 5 2022. Interested in the most current policy/guidelines and previous editions. Prior ATIP (attached) at pages 15-16 indicates a new SOP/Guidelines implemented around May 2021

Disposition: All disclosed

Number of pages: 15

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Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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