Organization: Immigration, Refugees and Citizenship Canada
Year: 2022
Month: January
Request Number: A-2021-35233
Request Summary: Please provide: 1) A copy of the IRCC policy/guidelines for the Client Support Centre for suicidal calls or when the caller expresses suicidal thoughts 2) A copy of the IRCC policy/guidelines for Corporate Security section regarding handling potential suicide incidents or clients 3) A copy of of the IRCC policy/guidelines 4) A copy of any briefing notes/presentations/reports/policies on suicide & clients produced by Client Experience Branch Timeframe: January 1 2019 to January 5 2022. Interested in the most current policy/guidelines and previous editions. Prior ATIP (attached) at pages 15-16 indicates a new SOP/Guidelines implemented around May 2021
Disposition: All disclosed
Number of pages: 15