Organization: Canada Revenue Agency
Year: 2023
Month: November
Request Number: A-2023-167796
Request Summary: Records showing the average call wait time by month and by year for Canada Revenue Agency (CRA) service from January 1, 2019 to August 28, 2023. Records showing the number of call centre employees by month and by year for the same timeframe.
Disposition: All disclosed
Number of pages: 13