Informal Request for ATI Records Previously Released

Organization: Canada Revenue Agency

Year: 2021

Month: June

Request Number: A-2020-125192

Request Summary: All stats, presentations and briefing notes pertaining to the average time for a complaint or service ticket to be considered resolved, documents discussing change of the average time since COVID-19, number of staff handling complaints and longest time taken to resolve an issue, Jan. 1, 2019 - Feb. 21, 2021.

Disposition: All disclosed

Number of pages: 1

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Availability of records are subject to retention timelines as established by institutions. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act. For additional information, please see the “About Access to information and privacy” webpage.

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This information is collected for statistical purposes and is published annually on the Government of Canada Info Source website. (www.infosource.gc.ca)

Academia: Those who are engaged in higher education and who require information for research purposes.

Business (Private Sector): Those who are employed by the private sector, including lawyers and consultants, and who require information for their business or on behalf of another individual.

Media: Those who are employed by a radio or television company, a newspaper or magazine, or any online newspaper or blog, etc., and who require information for media purposes.

Organization: Those who are working or volunteering for an organization and who require information for that organization.

Member of the Public: All other members of the public who require information for their own purposes.

Please note To the extent possible, the institution will return the requested records in the format selected, but it may not be able to accommodate all electronic formats due to size limitations.
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Please Note: Institutions will work to respond to your request for this previously released package as soon as practical.
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