Organization: Canada Revenue Agency
Year: 2021
Month: June
Request Number: A-2020-125192
Request Summary: All stats, presentations and briefing notes pertaining to the average time for a complaint or service ticket to be considered resolved, documents discussing change of the average time since COVID-19, number of staff handling complaints and longest time taken to resolve an issue, Jan. 1, 2019 - Feb. 21, 2021.
Disposition: All disclosed
Number of pages: 1