About this information
Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA).
If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.
*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.
Download datasets of the summaries of completed access to information requests.
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Found 12 record(s)
Req # A-2020-00116
Request all documentation regarding medical consensus, evaluation or discussion about the hearing loss EEG, Tinnitus EEG, the hearing loss policy and Chapter 9 table of disabilities. Request all documentation prior to the development of off these EEGs and tables in 2006, and all documentation confirming medical consensus was evaluated prior to and after document revisions or modifications 2019 and later. Hearing loss EEG – April 2006, Modified February 2019 Tinnitus EEG – April 2006 - modified 2019-08-22 Hearing Loss and Tinnitus Policy, Effective Date: April 1, 2019 Table of disabilities Chapter 9, Hearing Loss and Ear Impairment, Modified February 2019.Organization: Veterans Affairs Canada
2163 page(s)
July 2021
July 2021
Req # A-2021-00013
Requesting the type of condition(s) that veterans were granted with in order to be able to qualify for the Emergency Communication Device (Cellular telephone ) monthly fees. If possible to have a summary of the condition(s) for those veterans that were granted the Emergency Communication Device (cellular) for the 2020 year.Organization: Veterans Affairs Canada
0 page(s)
July 2021
July 2021
Req # A-2021-00014
Requesting the following manuals that are listed on this website (https://www.veterans.gc. ca/eng/veterans-rights/access-to-information-privacy/info-about-programs-and-info-holdings/4-0) How to Process a Clothing Allowance Application How to Process an Attendance Allowance Application How to Process an Exceptional Incapacity Allowance ApplicationOrganization: Veterans Affairs Canada
29 page(s)
July 2021
July 2021
Req # A-2021-00015
Any and all documentation including statistics collected and all reports related to complaints made by Veterans Affairs Canada clients regarding any service received from Medavie Blue Cross.Organization: Veterans Affairs Canada
42 page(s)
July 2021
July 2021
Req # A-2021-00016
Requesting any and all documentation from Veterans Affairs Canada related to the business processes given to Medavie Blue Cross to process Benefit Claims related to the Veterans Health Care Regulations. 2007-01-01 to 2021-05-31Organization: Veterans Affairs Canada
289 page(s)
July 2021
July 2021
Req # A-2021-00017
Requesting any and all documentation, hard copy notes, survey’s, reports related to Veterans being audited by Medavie Blue Cross related to the services and benefits they applied for and/or received from Veterans Affairs Canada. 2007-01-01 to 2021-05-31Organization: Veterans Affairs Canada
0 page(s)
July 2021
July 2021
Req # A-2021-00019
Any and all documentation related to the adjudication protocols for Medavie Blue Cross in how they make their decisions. - Including length of time for requests for reimbursements/payments of VAC Benefits to Veterans from Medavie Blue Cross - Declines - Number of Benefits that are approved following an appeal of decline.Organization: Veterans Affairs Canada
480 page(s)
July 2021
July 2021
Req # A-2021-00025
Requesting from Veterans Affairs Canada and Medavie Blue Cross any and all documentation related to any bonuses or supplemental payments or benefits paid to any and all employees, management and board of directors of Medavie Blue Cross who work on, review or have any dealings with Veterans Affairs Canada files. 2007-01-01 to 2021-05-31Organization: Veterans Affairs Canada
0 page(s)
July 2021
July 2021
Req # A-2020-00111
Requesting the following documents: Clinical Care Managers for Veterans with Complex Health Needs Distinctions Between Treatment Benefits and Medical or Psychosocial Rehabilitation Services FAQs: Case Planning (2011) Guidelines for Case Conferencing Guidelines for Case Planning Indicators for Referral: Case Management Support Services Indicator (SSI) - Steps for Activating and Deactivating Acceptance of Diagnoses from nurse practitioners for disability entitlement purposes Adjudication Manual Disability Pensions/Awards Medical Assessment and Reassessment Qualified Health Professionals Accepted for Veterans Affairs Canada Disability Program Cues for Referral of Treatment Requests Between VAC Area Offices and the Medical Authorization Centre (MAC) Decision Making and Use of the Benefit Grids Emergency Call Devices (ECDs) Health Related Travel – Veteran Contact Regarding Post Payment Verification Process How to Process a Request for a Benefit or Service when Client Does Not Have POC –interim Increased Decision making Authority under the Veterans Health Care Regulations for Case Managers How to Process Requests for Treatment/Intervention at Outpatient or Inpatient Multi-Disciplinary Clinics (MDCs) Increased Authority to Approve Home Adaptations and Special Equipment under the Veterans Health Care Benefits Program Payment of Health Premiums or Fees POC 7 - Neuro-muscular Electrical Stimulator POC 12 - All Related Health Services - Initial Approval & Exceeding Frequency and Annual Dollar Limits POC 12 - Neurofeedback: Modality Used by Approved Health Professionals POC 12 - Requests for Extensions and Maintenance Therapy POC 13 - Exercise Equipment POC 13 - Home or Self Use Neurofeedback, or EEG Biofeedback Machines POC 13 - Motorized Yard Equipment POC 13 - Orthopaedic/Posturepedic Mattress POC 13 - Special Equipment - Requirement for a Minimum of Two Quotes Prescription Drugs – Non Formulary Products Referrals to Head Office for Exceptional Health Care Services or Benefits Requirement to Access Provincial Programs Responding to Inquiries regarding Client Verification Letters sent out by the Medavie Blue Cross National Investigative Unit (NIU) Selection of Providers and Payment of Benefits Treatment Benefits or Services Inquiries Escalation Process Use of “Plain Language” Treatment Authorization Centre (TAC) Decision Letter Templates VAC Contribution Toward the Cost of a Treatment BenefitOrganization: Veterans Affairs Canada
350 page(s)
April 2021
April 2021
Req # A-2020-00114
Veterans Affairs Canada is involved in promoting awareness and access to their benefits and services through social media. How does VAC conduct its social media feedback to ascertain the effectiveness of its media campaigns? Does this include the active monitoring of known veteran association webpages, Facebook pages and posts, Twitter hashtags and tweets, Instagram responses etc? Describe VAC's monitoring of social media to establish the effectiveness of its media awareness campaigns.Organization: Veterans Affairs Canada
2 page(s)
April 2021
April 2021