Completed Access to Information Requests

About this information

Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA).

If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.

*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.

Download datasets of the summaries of completed access to information requests.

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Found 80 record(s)

Req # A-2023-00128

Requesting the following: 1. The department that is responsible for: a. medical accommodations b. medical accommodations for communication disabilities c. medical accommodations for pensioned conditions 2. The policies for: a. medical accommodations b. medical accommodations for communication disabilities c. medical accommodations for pensioned conditions 3. The process, procedures and directives relevant to situations where the Personalized Care Model contradicts or clashes with the One Veteran Model 4. Who has the authority to override departmental directives and policy especially as it pertains to satisfying medical accommodation requirements or the Personalized Case Model, or in general and how an individual ie: Veteran, their medical team, or their legal counsel, contacts this authority. 5. Training material and requirements for trauma informed training and the level of trauma informed training required of case managers, team leads and Area Directors. 6. The departments that assists veterans: a. who need trauma informed case managers b. who need communication accessibility for a communication disability (based on a pensioned condition) from case managers and c. who need both of the above from case managers. 7. With regards to the extension of treatment for pensioned conditions, who makes the determination of approval or denial, VAC or Medavie Blue Cross (MBC)? a. If VAC, what is the department and title of the person who makes the determination. b. What Policy do they use to make that determination c. Is this different for Veterans on or off of case management and if so, how. 8. The roles and responsibilities of case managers. 9. Departmental directives unique for: a. Foreign Country Operations b. Newfoundland office 10. Policies in relation to correctly gendering veterans, particularly transgender veterans who have documented their pronouns and identity in their file a. What happens when case managers and those in contact with the veteran, and their file, continue to misgender the veteran directly as well as on their file after it has been well documented not to. b. How VAC employees are alerted to pronouns and gender on a veteran’s file. 11. Do VAC employees have inclusivity training, if so what level and from who. If so, requesting the part about transgender individuals including the importance of correctly addressing and gendering people. From 2000-01-01 To 2024-02-13