About this information
Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA).
If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.
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Download datasets of the summaries of completed access to information requests.
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Found 14 record(s)
Req # EA 2023 000004
On July 13, 2023: “We are requesting the records related to FCAC’s investigation of Rogers Bank regarding violations of the Negative Option Billing Regulations: The Notice of Violations issued October 25, 2019 to Rogers Bank, including the Compliance Report issued on October 23, 2019. The written representations from Rogers Bank dated November 21, 2019. All internal FCAC memoranda and findings of fact regarding their review of these complaints.”Organization: Financial Consumer Agency of Canada
August 2023
Req # EA 2023 0029452
“a) of 3,992 consumer complaints from the fiscal year ending March 31, 2019, numbers that i) received form letter/email reply with no further follow-up; ii) numbers prompting any FCAC investigation; iii) numbers resulting in finding against a financial institution for breach. Apply breakdown: b) of 5,429 consumer complaints from fiscal year March 31, 2020; c) of 6,861 consumer complaints from the fiscal year March 31, 2021; d) of 4,745 consumer complaints from the fiscal year March 31, 2022 and e) of 6,296 consumer complaints from the fiscal year March 31, 2023.”Organization: Financial Consumer Agency of Canada
August 2023
Req # 23-2318
Copy of written complaints received between December 22, 2022 and January 22, 2023 regarding train 69 travelling from Montreal to Toronto on December 23, 2022Organization: VIA Rail Canada Inc.
August 2023
Req # 23-2305
All emails received concerning passenger feedback from Train 55 on December 23 and 24, 2022Organization: VIA Rail Canada Inc.
August 2023
Req # 23-2306
I request all emails and texts concerning myself that have been exchanged between or with the following persons and departments mentioned (information protected)Organization: VIA Rail Canada Inc.
August 2023
Req # 22-2221
Are you able to share the number of travel complaints regarding internet/Wi-Fi on your trains. I would also like to have the data for each year from 2017 to 2021. I was also reading an article published in the 24 heures newspaper in 2019 that VIA Rail was planning to do a Wi-Fi upgrade in all of its cars in 2020. Has this upgrade been completed? And what does it consist of.Organization: VIA Rail Canada Inc.
August 2022
Nothing to report this month
Organization: Financial Consumer Agency of Canada
Req # 21-2112
Je cherche à confirmer quel corridor ferroviaire sera utilisé pour le TGF entre les gares d'Ottawa, de Fallowfield et de Smith Falls (...). Veuillez confirmer si le TGF utilisera effectivement les corridors ferroviaires notés en orange sur la carte ci-jointe et veuillez confirmer qu'il s'agit bien du corridor ferroviaire de Smith Falls qui relie la gare d'Ottawa et la ville de Smith Falls.Organization: VIA Rail Canada Inc.
August 2021
Nothing to report this month
Organization: Financial Consumer Agency of Canada
Req # 1025-2020-012534
All drafts of the FCAC report dated March 20, 2018 on Domestic Bank Retail Sales Practices Review sent to the Department of Finance or to Canadian banks, and all correspondence exchanged between FCAC, OSFI, banks, and/or the Department of Finance in connection with the Domestic Bank Retail Sales Practices Review, between February 1, 2017 and December March 20, 2018.Organization: Financial Consumer Agency of Canada
August 2020