About this information
Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA).
If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.
*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.
Download datasets of the summaries of completed access to information requests.
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Found 205 record(s)
Req # 23-2314
I would like to obtain the following information regarding VIA’s Quebec City – Windsor corridor services: (i) current equipment cycles (…); (ii) records of train consists for all corridor services from June 19th to June 26th, 2023 (…); (iii) I would also like to obtain the VIA Rail equivalent of the Amtrak Service Standards Manual (…)Organization: VIA Rail Canada Inc.
September 2023
Nothing to report this month
Organization: Financial Consumer Agency of Canada
Req # EA 2023 000004
On July 13, 2023: “We are requesting the records related to FCAC’s investigation of Rogers Bank regarding violations of the Negative Option Billing Regulations: The Notice of Violations issued October 25, 2019 to Rogers Bank, including the Compliance Report issued on October 23, 2019. The written representations from Rogers Bank dated November 21, 2019. All internal FCAC memoranda and findings of fact regarding their review of these complaints.”Organization: Financial Consumer Agency of Canada
August 2023
Req # EA 2023 0029452
“a) of 3,992 consumer complaints from the fiscal year ending March 31, 2019, numbers that i) received form letter/email reply with no further follow-up; ii) numbers prompting any FCAC investigation; iii) numbers resulting in finding against a financial institution for breach. Apply breakdown: b) of 5,429 consumer complaints from fiscal year March 31, 2020; c) of 6,861 consumer complaints from the fiscal year March 31, 2021; d) of 4,745 consumer complaints from the fiscal year March 31, 2022 and e) of 6,296 consumer complaints from the fiscal year March 31, 2023.”Organization: Financial Consumer Agency of Canada
August 2023
Req # 23-2318
Copy of written complaints received between December 22, 2022 and January 22, 2023 regarding train 69 travelling from Montreal to Toronto on December 23, 2022Organization: VIA Rail Canada Inc.
August 2023
Req # 23-2305
All emails received concerning passenger feedback from Train 55 on December 23 and 24, 2022Organization: VIA Rail Canada Inc.
August 2023
Req # 23-2306
I request all emails and texts concerning myself that have been exchanged between or with the following persons and departments mentioned (information protected)Organization: VIA Rail Canada Inc.
August 2023
Req # EA-2023 019790
a) number of consumer complaints received by FCAC for fiscal years ending March 31 in 2019, 2020, 2021, 2022 and 2023; b) number of complaints in a) that were dismissed without investigation; c) number of complaints in a) that were investigated; d) number of complaints in a) that resulted in any finding of fault against a federally regulated financial institution; e)all documentation including electronic correspondence and data regarding changes to treatment of consumer complaints, scope of consumer complaints deemed acceptable or terms applied to consumer complaints worthy of investigation.Organization: Financial Consumer Agency of Canada
July 2023
Req # EA 2023 024296
I am seeking all investigative reports, findings of violations, notices of decision and penalties given to on federally regulated financial entities who’s head offices are based in Edmonton, Alberta. Date range: January 1, 2022 - June 23, 2023. Record number: FCAC CIR 5000Organization: Financial Consumer Agency of Canada
July 2023
Req # 23-2308
I am writing to request a copy of VIA Rail’s 2022 and 2023 Annual Reports to the Head of Compliance under section 36 of the Workplace Harassment and Violence Prevention Regulations.Organization: VIA Rail Canada Inc.
July 2023