Completed Access to Information Requests

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About this information

Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA). For additional information, please see the “About Access to Information Requests” webpage.

If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.

*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.

Download datasets of the summaries of completed access to information requests.

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Found 86 record(s)

Req # A-2022-02167

I am seeking the current "Canada Student Financial Assistance Program Policy Manual" It might be called something different but it is the current policy manual that interprets the Government of Canada Student Loans Program and grants.

Organization: Employment and Social Development Canada

207 page(s)
January 2023

Req # A-2022-02722

May 18, 2022 to Nov. 26, 2022. Please provide: An outline or checklist of all the documents and/or reports that must be completed by a Service Canada agent before they can close a case on an Employment Insurance application.

Organization: Employment and Social Development Canada

18 page(s)
January 2023

Req # A-2022-02729

What was the expected service standard in responding to a call for the Service Canada (Job Bank – Employer Portal Call Centre) in Nov. 2022. What is the average wait time for each caller during the month of November.

Organization: Employment and Social Development Canada

1 page(s)
January 2023

Req # A-2022-02645

Briefing note 2022 LABOUR 000905 "Issuance of a Notice of Violation for Violations of Subsection 176(5) of Part III of the Canada Labour Code".

Organization: Employment and Social Development Canada

5 page(s)
January 2023

Req # A-2022-02149

Briefing note 2022 NHQ 001830 "Request for Contribution Funding for Indigenous Engagement as part of the Employment Insurance Consultations".

Organization: Employment and Social Development Canada

3 page(s)
January 2023

Req # A-2020-01645

Please provide a copy of all briefing notes, decks and presentations provided to the ADM level and above since Aug. 1, 2020 regarding modernization and/or updates to the Employment Insurance system.

Organization: Employment and Social Development Canada

293 page(s)
January 2023

Req # A-2021-02399

Requesting information relating to Canada Pension Plan applicants 70 and older that chose an effective start date and how it effects their Lifetime Retirement Benefit.

Organization: Employment and Social Development Canada

2 page(s)
January 2022

Req # A-2021-02440

Documents describing Service Canada policies, guidelines, procedures when receiving complaints against public officers employed Passport Canada Offices and preservation, retention, destruction of video recordings including when relevant complaints arise.

Organization: Employment and Social Development Canada

12 page(s)
January 2022

Req # A-2021-02457

Briefing note 2021 NHQ 001901 "Actuarial Review of the Old Age Security Program to Reflect the Increase to the Old Age Security Pension for Seniors Aged 75 and Over".

Organization: Employment and Social Development Canada

4 page(s)
January 2022

Req # A-2021-02757

Briefing note 2021 MSBU 000864 "Trends Analysis of Inflows/Outflows for Employment Insurance and Canada Recovery Benefit".

Organization: Employment and Social Development Canada

12 page(s)
January 2022
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