GC Service Inventory - Service Standards & Performance Results (2018-2023)

Identifies the fiscal year (April 1 to March 31) during which service activities took place. For example, records for fiscal year 2023-2024 should include applications received from April 1, 2023, to March 31, 2024.

The unique number assigned to a service in the inventory to make it easier to refer to specific services.

Identifies the official name of the service.

Identifies the official name of the service.

Identifies the unique number assigned to each service standard for that service. Makes it easier for reference purposes as one service may have multiple standards.

Identifies the service standard related to a particular service. See Guideline on Service and Digital for format to be used when defining service standards.

Identifies the service standard related to a particular service. See Guideline on Service and Digital for format to be used when defining service standards.

Identifies the type of service standard as defined in the Guideline on Service and Digital.

• Access: Access: a commitment outlining the ease and convenience the client should experience when attempting to access a service.
• Accuracy: Accuracy: a commitment stipulating that the client will receive a service that is up to date, free of errors, and complete.
• Other: Other
• Timeliness: Timeliness: a commitment stating how long the client should expect to wait to receive a service once the service has been accessed.

Identifies the fiscal year in which the service standard was last reviewed using the GC Service Standard Assessment Tool available in the Guideline on Service and Digital. (https://www.canada.ca/en/government/system/digital-government/guideline-service-digital.html)

Identifies the service channel to which the service standard applies

• eml: Email
• fax: Fax
• person: In-Person
• onl: Online
• post: Postal Mail
• tel: Telephone
• oth: Other

Comments related to the service standard channel and provides explanation of "Other" channel selection.

Comments related to the service standard channel and provides explanation of "Other" channel selection.

Identifies the type of service standard target.

The frequency that the organization expects to meet service standard (reported as a percentage).

Identifies the number of final outputs issued appropriate to the service (eg. payments issued, requests completed, etc) during the fiscal year that met a particular service standard target for a service.

Identifies the total number of final outputs issued appropriate to the service (eg. payments issued, requests completed, etc) during the fiscal year. Blank indicates no information available, while 0 indicates no final outputs issued.

Identifies the result achieved for this service standard. This is the volume_meeting_target divided by the total_volume

Comments related to the service standard in general

Comments related to the service standard in general

A yes, no or not applicable field that is automatically calculated for target_type "Percentage of outcomes", where "Not applicable" is autopopulated when field total_volume is reported as 0. Otherwise the result is self-reported by departments for target_type "Other type of target".

• Y: Yes
• N: No
• NA: Not applicable

Identifies the departmental webpage (Canada.ca) where the service standards and targets are published.

Identifies the departmental webpage (Canada.ca) where the service standards and targets are published.

Identifies the departmental webpage where the real-time performance results for a service are published.

Identifies the departmental webpage where the real-time performance results for a service are published.

Identifies the applied title of the department or agency.

Identifies the applied title of the department or agency.