GC Service Inventory - Service Identification Information & Metrics (2018-2023)

Identifies the fiscal year (April 1 to March 31) during which service activities took place. For example, records for fiscal year 2023-2024 should include applications received from April 1, 2023, to March 31, 2024.

The unique number assigned to a service in the inventory to make it easier to refer to specific services.

Identifies the applied title of the department or agency.

Identifies the applied title of the department or agency.

Identifies the official name of the service.

Identifies the official name of the service.

Provides a brief description of the service, in plain language.

Provides a brief description of the service, in plain language.

Identifies the service type as outlined in the Guideline on Service and Digital (Annex C.3.1, C.3.2., C.1.5), with the exception of High Volume Regulatory Transactions which is from the Policy on Regulatory Transparency and Accountability. The detailed types defined in the Guidelines have been grouped in this dataset to simplify reporting.

• cer: Care, Education, Recreation
• gnc: Grants and Contributions
• reg_vol: High Volume Regulatory Transactions
• res: Resources
• apir: Agreements, Permissions, Inspections, Rulings
• lrp: Legislation, Regulation, Policy
• info: Information
• ppi: Penalties, Protection, Intervention

Targeted, Client-based Services -Service specific clients or groups, such as people, businesses, GC employees. Untargeted, Societal-based Service -Serve society, not distinct people or groups, such as military, pure science.

• client: Targeted, Client-based Services
• society: Untargeted, Societal-based Service

Identifies the service as either an external service, internal enterprise service, internal service, or internal cluster service as defined in the Guideline on Service and Digital. External services are those services provided to any individual or group of people outside of the government of Canada (e.g., Canadians, businesses, international clients). Internal services are groups of related activities and resources that the Government of Canada considers to be services in support of programs or required to meet corporate obligations of an organization. An internal enterprise service can be defined as a service provided by a Government of Canada department to other federal departments on a government-wide basis. Internal cluster are services that are shared amongst a limited number of departments, such as a portfolio or limited shared internal services.

• intern: Internal Service
• extern: External Service
• enterprise: Internal Enterprise Service
• intern cluster: Internal Cluster

Identifies the clients or target groups of the service. For additional information on target groups, refer to the Directive on Results Appendix E Standard on Tagging

• econom: Economic Segments (Businesses)
• for: Foreign Entities
• intern_gov: Internal to Government
• NGO: Non Profit Institutions and Organizations
• person: Persons
• PTC: Provinces, Territories or Communities
• enviro: Environmental

Identifies the name of the program under which the service is delivered.

Identifies the name of the program under which the service is delivered.

Identifies which channels, if any, provide users of a service an opportunity to provide feedback on their level of satisfaction with the service.

• eml: Email
• fax: Fax
• person: In-Person
• non: None
• onl: Online
• post: Postal Mail
• tel: Telephone
• oth: Autre

Identifies whether a service fee is collected for the provision of the service.

Identifies the fiscal year when the most recent GBA+ was completed

Identifies the use of TBS mandated enterprise digital identity platforms for identity, credential and access management, where applicable. If "Other" is selected a comment is required in the ident_platform_comments field

• ex_auth: Cyber Auth/ECM - External (Public) credential and authentication (GCKey, CBS)
• signin_authenti: Sign In Canada
• gcpass: GCpass/ICAS (Internal Centralized Authentication Service)
• in_auth: ICM - Internal (GC worker) credential and authentication service (myKEY)
• oth: Other
• na: N/A (not applicable)

Describes what platform is used to perform digital identity validation and/or user authentication if not using one of the mandated platforms. Required if "Other" is selected in the digital identity field.

Identifies whether a client can register or enroll for a personal account where they can make use of other interaction points (applying for services, providing information, seeing their status, submitting feedback, etc.).

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Identifies whether a client can authenticate their identity online.

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Identifies whether a client can apply for a service online. This can be through filling a web form or electronically server to server, such as through an API.

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Identifies whether a client can be notified online of the outcome of their request for this service.

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Identifies whether a client can receive the service online, perhaps in the form of permits, certificates, money or information.

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Identifies whether a client can seek resolution for their issues or provide feedback online. Either through their account or directly on a departmental web page.

• N: No (This interaction point is applicable to the service but is not currently e-enabled)
• NA: N/A (This interaction point is not applicable to the service)
• Y: Yes (This interaction point is applicable to the service and is e-enabled)

Comments related to online services - client Interaction points (English). For any interaction points reported as "Not Applicable", comments have to be provided.

Comments related to Online Services - Client Interaction Points (French). For any interaction points reported as "Not Applicable", comments have to be provided.

How the online component of the service has been assessed for ICT accessibility (Mandatory for external services offered online)

• 301-549: EN 301-549 (2018) standard
• na: Not applicable
• Not assessed: Not assessed
• other: Other accessibility criteria
• persons: Persons with disability involved in the assessment or testing
• wcag20: WCAG 2.0 AA standard
• wcag21: WCAG 2.1 AA standard
• TBS/WCAG plain language requirement: TBS/WCAG plain language requirement

Identifies the fiscal year when the most recent service review was completed.

What was the most recent year in which this service was improved based on client feedback?

Identifies whether the Canada Revenue Agency's Business Number is used in the delivery of the service if the service is delivered to a business.

• N: No
• NA: N/A (not a service to businesses)
• Y: Yes

Identifies whether the Social Insurance Number (SIN) is used in the delivery of the service.

• N: No
• NA: N/A (not a service to individuals)
• Y: Yes

Identifies the number of telephone calls received for the service in a fiscal year.

Identifies the number of applications submitted in a fiscal year for the telephone channel.

Identifies the number of website visits in a fiscal year.

Identifies the number of applications submitted in a fiscal year for the online channel.

Identifies the number of applications received in-person in a fiscal year for the service.

Identifies the number of applications received through postal mail in a fiscal year for each service.

Identifies the number of applications submitted in a fiscal year for the Email channel.

Identifies the number of applications submitted in a fiscal year for the Fax channel.

Identifies the number of applications received through other channels in a fiscal year for each service. See comments in special_remarks_en and special_remarks_fr for details on other channels.

Provides additional space for comments related to volumetrics information. Please refer to associated Field ID, where applicable. For comments related to other fields, departments can create and publish an explanatory note on their website with a link to the GC Service Inventory dataset.

Provides additional space for comments related to volumetrics information. Please refer to associated Field ID, where applicable. For comments related to other fields, departments can create and publish an explanatory note on their website with a link to the GC Service Inventory dataset.

Identifies the departmental webpage where the service is described and/or accessed.

Identifies the departmental webpage where the service is described and/or accessed.

Identifies the total number of applications submitted in a fiscal year for all application channels.