GC Service Inventory - Service Standards & Performance Results (2024)
Data Dictionary
- ID
- fiscal_yr
- Type
- text
- Label
- Fiscal Year
- Description
Identifies the fiscal year (April 1 to March 31) during which service activities took place. For example, records for fiscal year 2023-2024 should include applications received from April 1, 2023, to March 31, 2024.
- Obligation
- Primary key
- Occurrence
- Single
- Choices
Code Description 2005-2006 2005-2006 2006-2007 2006-2007 2007-2008 2007-2008 2008-2009 2008-2009 2009-2010 2009-2010 2010-2011 2010-2011 2011-2012 2011-2012 2012-2013 2012-2013 2013-2014 2013-2014 2014-2015 2014-2015 2015-2016 2015-2016 2016-2017 2016-2017 2017-2018 2017-2018 2018-2019 2018-2019 2019-2020 2019-2020 2020-2021 2020-2021 2021-2022 2021-2022 2022-2023 2022-2023 2023-2024 2023-2024 2024-2025 2024-2025 2025-2026 2025-2026 2026-2027 2026-2027 2027-2028 2027-2028 2028-2029 2028-2029 2029-2030 2029-2030
- ID
- service_id
- Type
- text
- Label
- Service ID Number
- Description
The unique number assigned to a service in the inventory to make it easier to refer to specific services.
- Obligation
- Primary key
- Occurrence
- Single
- ID
- service_name_en
- Type
- text
- Label
- Service Name (English)
- Description
Identifies the official name of the service.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 350
- ID
- service_name_fr
- Type
- text
- Label
- Service Name (French)
- Description
Identifies the official name of the service.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 350
- ID
- service_standard_id
- Type
- text
- Label
- Service Standard ID
- Description
Identifies the unique number assigned to each service standard for that service. Makes it easier for reference purposes as one service may have multiple standards.
- Obligation
- Primary key
- Occurrence
- Single
- ID
- service_standard_en
- Type
- text
- Label
- Service Standard (English)
- Description
Identifies the service standard related to a particular service. See Guideline on Service and Digital for format to be used when defining service standards.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 500
- ID
- service_standard_fr
- Type
- text
- Label
- Service Standard (French)
- Description
Identifies the service standard related to a particular service. See Guideline on Service and Digital for format to be used when defining service standards.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 500
- ID
- type
- Type
- text
- Label
- Service Standard Type
- Description
Identifies the type of service standard as defined in the Guideline on Service and Digital. Access: a commitment outlining the ease and convenience the client should experience when attempting to access a service. Accuracy: a commitment stipulating that the client will receive a service that is up to date, free of errors, and complete. Timeliness: a commitment stating how long the client should expect to wait to receive a service once the service has been accessed.
- Obligation
- Required
- Occurrence
- Single
- Choices
Code Description ACS Access ACY Accuracy OTH Other TML Timeliness
- ID
- channel
- Type
- text
- Label
- Service Standard Channel
- Description
Identifies the service channel to which the service standard applies
- Obligation
- Required
- Occurrence
- Single
- Choices
Code Description EML Email FAX Fax ONL Online OTH Other channel not listed PERSON In-Person POST Postal Mail TEL Telephone
- ID
- channel_comments_en
- Type
- text
- Label
- Comments on the service standard channel (English)
- Description
Comments related to the service standard channel and provides explanation of "Other" channel selection.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 1500
- ID
- channel_comments_fr
- Type
- text
- Label
- Comments on the service standard channel (French)
- Description
Comments related to the service standard channel and provides explanation of "Other" channel selection.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 1500
- ID
- target
- Type
- numeric
- Label
- Service Standard Target
- Description
The frequency that the organization expects to meet service standard (reported as a percentage).
- Obligation
- Optional
- Occurrence
- Single
- ID
- volume_meeting_target
- Type
- bigint
- Label
- Business Volume That Met Service Standard Target
- Description
Identifies the number of final outputs issued appropriate to the service (eg. payments issued, requests completed, etc) during the fiscal year that met a particular service standard target for a service. Blank indicates no information available, while 0 indicates that no final outputs issued met service standard targets.
- Obligation
- Optional
- Occurrence
- Single
- ID
- total_volume
- Type
- bigint
- Label
- Total Volume
- Description
Identifies the total number of final outputs issued appropriate to the service (eg. payments issued, requests completed, etc) during the fiscal year. Blank indicates no information available, while 0 indicates no final outputs issued.
- Obligation
- Optional
- Occurrence
- Single
- ID
- performance
- Type
- numeric
- Label
- Performance
- Description
Identifies the result achieved for this service standard. This is the "Business Volume That Met Service Standard Target" divided by the "Total Volume".
- Obligation
- Optional
- ID
- comments_en
- Type
- text
- Label
- Comments on the service standard in general (English)
- Description
Comments related to the service standard in general.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 2000
- ID
- comments_fr
- Type
- text
- Label
- Comments on the service standard in general (French)
- Description
Comments related to the service standard in general.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 2000
- ID
- target_met
- Type
- text
- Label
- Was the target met
- Obligation
- Mandatory
- Choices
Code Description N No NA N/A Y Yes
- ID
- standards_targets_uri_en
- Type
- text
- Label
- URL to Service Standards and Targets (English)
- Description
Identifies the departmental webpage (Canada.ca) where the service standards and targets are published.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 1500
- ID
- standards_targets_uri_fr
- Type
- text
- Label
- URL to Service Standards and Targets (French)
- Description
Identifies the departmental webpage (Canada.ca) where the service standards and targets are published.
- Obligation
- Required
- Occurrence
- Single
- Character Limit
- 1500
- ID
- performance_results_uri_en
- Type
- text
- Label
- URL to Real-Time Performance Results (English)
- Description
Identifies the departmental webpage where the real-time performance results for a service are published.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 1500
- ID
- performance_results_uri_fr
- Type
- text
- Label
- URL to Real-Time Performance Results (French)
- Description
Identifies the departmental webpage where the real-time performance results for a service are published.
- Obligation
- Optional
- Occurrence
- Single
- Character Limit
- 1500
- ID
- owner_org
- Type
- text
- Label
- Department ID
- Description
Identifies the applied ID of the department or agency.
- Obligation
- Mandatory
- ID
- owner_org_title
- Type
- text
- Label
- Department Name
- Description
Identifies the applied title of the department or agency.
- Obligation
- Mandatory
Additional Information
| Data last updated | April 29, 2025 |
|---|---|
| Metadata last updated | April 29, 2025 |
| Created | September 26, 2024 |
| Format | CSV |
| Title | Service Standards & Performance Results (2024) |
| Resource Type | Dataset |
| Size | 2.1 MB(2,084,527 bytes) |
| Language | English French |
| Validation status | Valid data |
| Validation timestamp | April 29, 2025, 06:54 (UTC) |