Shared Services Canada

4 datasets found
  • Open Data

    Percentage of Time the Mobile Device Services Cellular Network is Available

    This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not automatically monitor and measure the availability of individual user devices. Reporting the availability of cellular...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Critical Incidents

    This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    SSC-Consumer -led Project Statistics

    This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV
  • Open Data

    Customer Satisfaction Feedback Initiative (CSFI) Monthly Partner Survey Results

    The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly...
    Organization:
    Shared Services Canada
    Resource Formats:
    • CSV