Shared Services Canada

The following contains a recount of Shared Services Canada's actions to work in a COVID-19 environment for the past year. This includes Shared Services Canada's response to COVID-19, but then describes what SSC has accomplished this past year throughout the pandemic. This publication also...

The news article entails how the Government of Canada is moving forward in developing a modern, flexible and integrated human resources and pay solution to meet the current and future needs of federal employees in Canada. The article elaborates on testing and what the next steps are for the...

Info Source: Sources of Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the...

The objective of this audit was to provide assurance that Security Assessment and Authorization reviews of IT systems and services are being conducted in accordance with a formal process and in compliance with Treasury Board of Canada and Shared Services Canada policy requirements.

This audit examined the effectiveness of the processes for the establishment, management, and renewal of customer revenue agreements. The audit was approved by the President following recommendation by the Departmental Audit Committee in the 2019 to 2022 Risk-Based Audit Plan.

The 2017 to 2018 Fees Report is the first report to be prepared under the Service Fees Act. The Services Fees Act provides for annual detailed reporting to Parliament in order to increase transparency. The 2017-2018 Fees Report includes a Minister’s message, general fees information and fees...

Info Source: Sources of Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the...

The Policy on Internal Audit and its associated Directive on Internal Audit came into force on April 1, 2017. The Directive on Internal Audit stipulates, “Departments must meet public reporting requirements as prescribed by the Comptroller General of Canada and using Treasury Board of Canada...

The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was undertaken to provide assurance that processes are in place and aligned to SSC’s mandate, government priorities and client...

Shared Services Canada (SSC) plays a vital role in supporting the Government departments that are providing critical services to Canadians. Amid the current COVID-19 Pandemic, SSC is working with Government departments and agencies to ensure that IT infrastructure and telecommunications needs...

Information on Shared Services Canada’s leaders and organizational branches.

The objective of this audit is to provide assurance that governance, risk management and control processes for the cost management of SSC-led projects are in place and working effectively.

The evaluation team examined Distributed Computing Services (DCS) provided by Shared Services Canada (SSC) to a group of client organizations on a cost-recovery basis. DCS encompass a range of services that support the provisioning and functionality of employee workstations and computing...

The objective of this audit was to provide assurance that appropriate governance and internal controls were in place for the House of Commons service level agreements related to the national coordination of Blue Pages listings.

Professional services contracts can be used to meet unexpected fluctuations in workload, to acquire special expertise not available in the public service or to fill in for public servants during temporary absences. This audit provides assurance that professional services contracts at Shared...

The objective of this audit was to determine whether Shared Services Canada (SSC) was implementing a security policy framework that was consistent with Treasury Board (TB) policies regarding security and whether Security Assessment and Authorization (SA&A) processes were in place and working...

Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of...

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA...

The objective of the audit was to provide assurance regarding the adequacy and effectiveness of Shared Service Canada’s (SSC) corporate governance (structure, processes, controls and information for decision making) with a view to supporting efficiency, accountability and achievement of SSC’s...

The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes,...