Shared Services Canada

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics such as the cumulative number of data centres closed, the number of data centres planned for closure and the square...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...

The Fleet dataset tracks Shared Service Canada’s vehicle inventory. It collects data like Make, Model, Year, Maintenance, Mileage and Purchase cost. *--No information on file since these units were initially purchased and maintained by RCMP

SSC is refreshing its Network and Security Strategy to align with current best practices, and to be adaptable to future requirements for its network and security services.These technology trends will require SSC to rethink how it architects, provides, manages and secures its network services, and...

The Values and Ethics Code for the Public Sector (VECPS) came into effect in April 2012 as an overarching guide for employees, to help clarify the role and expected behaviours of public servants, and outlines the fundamental values of the public sector of Canada. The VECPS was developed in...

Based on the VECPS and in accordance with Section 6 of the Public Servants Disclosure Protection Act, SSC developed its own Organizational Code in June 2013 to provide guidance on ethical behaviour and decision-making in the context of SSC's day-to-day operations. Adherence to both the VECPS and...

The Policy on Internal Audit and its associated Directive on Internal Audit came into force on April 1, 2017. The Directive on Internal Audit stipulates, “Departments must meet public reporting requirements as prescribed by the Comptroller General of Canada and using Treasury Board of Canada...

The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was undertaken to provide assurance that processes are in place and aligned to SSC’s mandate, government priorities and client...

The purpose of the Shared Services Canada (SSC) Disposition Strategic Plan is to outline the strategy, plan and expected outcome for the disposition of its paper, electronic and digital documents (officially recognized as information resources of business value (IRBV)) and data towards the...

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls,...