About this information
Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA). For additional information, please see the “About Access to Information Requests” webpage.
If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.
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Found 10 record(s)
Req # EA 2023 000004
On July 13, 2023: “We are requesting the records related to FCAC’s investigation of Rogers Bank regarding violations of the Negative Option Billing Regulations: The Notice of Violations issued October 25, 2019 to Rogers Bank, including the Compliance Report issued on October 23, 2019. The written representations from Rogers Bank dated November 21, 2019. All internal FCAC memoranda and findings of fact regarding their review of these complaints.”Organization: Financial Consumer Agency of Canada
August 2023
Req # EA 2023 0029452
“a) of 3,992 consumer complaints from the fiscal year ending March 31, 2019, numbers that i) received form letter/email reply with no further follow-up; ii) numbers prompting any FCAC investigation; iii) numbers resulting in finding against a financial institution for breach. Apply breakdown: b) of 5,429 consumer complaints from fiscal year March 31, 2020; c) of 6,861 consumer complaints from the fiscal year March 31, 2021; d) of 4,745 consumer complaints from the fiscal year March 31, 2022 and e) of 6,296 consumer complaints from the fiscal year March 31, 2023.”Organization: Financial Consumer Agency of Canada
August 2023
Nothing to report this month
Organization: RCMP External Review Committee
Nothing to report this month
Organization: Financial Consumer Agency of Canada
Nothing to report this month
Organization: RCMP External Review Committee
Nothing to report this month
Organization: Financial Consumer Agency of Canada
Nothing to report this month
Organization: RCMP External Review Committee
Req # 1025-2020-012534
All drafts of the FCAC report dated March 20, 2018 on Domestic Bank Retail Sales Practices Review sent to the Department of Finance or to Canadian banks, and all correspondence exchanged between FCAC, OSFI, banks, and/or the Department of Finance in connection with the Domestic Bank Retail Sales Practices Review, between February 1, 2017 and December March 20, 2018.Organization: Financial Consumer Agency of Canada
August 2020
Req # 1025-2020-012537
All FCAC records, documents, and correspondence related to "sales practices" at banks and/or a review of "business practices", including correspondence between OSFI and the FCAC, and/or the Department of Finance, between February 1, 2017 and March 20, 2018. All FCAC records documents and correspondence related to ʺsales practices at banks and/or a review or examination of ʺbusiness practices mentioning Toronto-Dominion Bank (TD), or exchanged with TD, between February 1, 2017 and March 20, 2018.Organization: Financial Consumer Agency of Canada
August 2020
Nothing to report this month
Organization: RCMP External Review Committee