About this information
Search the summaries of completed Access to Information (ATI) requests to find information about ATI requests made to the Government of Canada after January 2020. If you find a summary of interest, you can request a copy of the records at no cost using the form below each summary. Requests made through this form are considered informal requests and are not subject to the same requirements as requests under the Access to Information Act (ATIA).
If you don’t find what you are looking for you can request additional government records under an institution’s control by contacting the institution’s Access to Information and Privacy Coordinator or by submitting a formal access to information request.
*All information provided will incorporate the necessary exemptions and exclusions as per the Access to Information Act and the Privacy Act.
Download datasets of the summaries of completed access to information requests.
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Found 25 record(s)
Req # A-2021-00106
Requesting protocols/procedures supplied to Case Managers or front line workers including documents provided to teams that deal with either over the phone or face-to-face clients that deal with abusive, threatening, harrassing or disruptive clients.Organization: Veterans Affairs Canada
117 page(s)
April 2022
April 2022
Req # A-2020-00111
Requesting the following documents: Clinical Care Managers for Veterans with Complex Health Needs Distinctions Between Treatment Benefits and Medical or Psychosocial Rehabilitation Services FAQs: Case Planning (2011) Guidelines for Case Conferencing Guidelines for Case Planning Indicators for Referral: Case Management Support Services Indicator (SSI) - Steps for Activating and Deactivating Acceptance of Diagnoses from nurse practitioners for disability entitlement purposes Adjudication Manual Disability Pensions/Awards Medical Assessment and Reassessment Qualified Health Professionals Accepted for Veterans Affairs Canada Disability Program Cues for Referral of Treatment Requests Between VAC Area Offices and the Medical Authorization Centre (MAC) Decision Making and Use of the Benefit Grids Emergency Call Devices (ECDs) Health Related Travel – Veteran Contact Regarding Post Payment Verification Process How to Process a Request for a Benefit or Service when Client Does Not Have POC –interim Increased Decision making Authority under the Veterans Health Care Regulations for Case Managers How to Process Requests for Treatment/Intervention at Outpatient or Inpatient Multi-Disciplinary Clinics (MDCs) Increased Authority to Approve Home Adaptations and Special Equipment under the Veterans Health Care Benefits Program Payment of Health Premiums or Fees POC 7 - Neuro-muscular Electrical Stimulator POC 12 - All Related Health Services - Initial Approval & Exceeding Frequency and Annual Dollar Limits POC 12 - Neurofeedback: Modality Used by Approved Health Professionals POC 12 - Requests for Extensions and Maintenance Therapy POC 13 - Exercise Equipment POC 13 - Home or Self Use Neurofeedback, or EEG Biofeedback Machines POC 13 - Motorized Yard Equipment POC 13 - Orthopaedic/Posturepedic Mattress POC 13 - Special Equipment - Requirement for a Minimum of Two Quotes Prescription Drugs – Non Formulary Products Referrals to Head Office for Exceptional Health Care Services or Benefits Requirement to Access Provincial Programs Responding to Inquiries regarding Client Verification Letters sent out by the Medavie Blue Cross National Investigative Unit (NIU) Selection of Providers and Payment of Benefits Treatment Benefits or Services Inquiries Escalation Process Use of “Plain Language” Treatment Authorization Centre (TAC) Decision Letter Templates VAC Contribution Toward the Cost of a Treatment BenefitOrganization: Veterans Affairs Canada
350 page(s)
April 2021
April 2021
Req # A-2020-00114
Veterans Affairs Canada is involved in promoting awareness and access to their benefits and services through social media. How does VAC conduct its social media feedback to ascertain the effectiveness of its media campaigns? Does this include the active monitoring of known veteran association webpages, Facebook pages and posts, Twitter hashtags and tweets, Instagram responses etc? Describe VAC's monitoring of social media to establish the effectiveness of its media awareness campaigns.Organization: Veterans Affairs Canada
2 page(s)
April 2021
April 2021
Req # A-2020-00115
Could you please provide the following statistics: 1. Approximately how many CAF widows (survivors) there were as of 12-31-2014. 2. Approximately how many new CAF widows were designated as survivors in 2014. 3. The average of CAF survivors in 2014. 4. Approximately how many survivors there were in each the following age categories: under 20; 20-29; 30-39; 40-49; 50-59; 60-69; 70-79; 80+ as of 12-31- 2014. 5. Approximately how many CAF dependents were entitled to survivor benefits from VAC as of 12-31-2014. 6. Approximately how many CAF widows (survivors) there are as of 03-31-2021 7. Approximately how many new CAF widows were designated as survivors in 2021. 8. The average age of CAF survivors in 2021. 9. Approximately how many survivors there are in each of the following age categories: under 20; 20-29; 30-39; 40-49; 50-59; 60-69; 70-79; 80+ as of 03-31-2021. 10. Approximately how many CAF dependents are entitled to survivor benefits from VAC as of 03-31-2021. Additionally, could clarify who is included in the category "War Survivors"? Is this group comprised of widows from the Second World War and Korean War? Are CAF widows/survivors those who were widowed post Korean War?Organization: Veterans Affairs Canada
5 page(s)
April 2021
April 2021
Req # A-2021-00002
Requesting all pertinent legislation and VAC policies dealing with B Line treatment benefits and how they are awarded to veterans. Responsive records should include policies dealing with: - veterans who are first awarded VIP benefits rooted in conditions attributable to SDA/SDO service, thus becoming eligible for B line coverage; and - veterans who are awarded conditions arising from non-SDA/SDO service and VIP is granted for those conditions, and the veteran later successfully claims a SDA/SDO-related disability that would (on its own) result in B line coverage. Specifically, seeking policy dealing with the process VAC follows, which leads to B line coverage.Organization: Veterans Affairs Canada
22 page(s)
April 2021
April 2021
Req # A-2019-00119
1. When did GCdocs start capturing candidates? 2. For several years prior to January 2016, PeopleSoft Recruit was used to download applicants from PSRS, etc. HR was able to search the applicant's name to find which processes they had applied on. Requesting the time-frame PeopleSoft Recruit was used to manage applicants on staffing processes.Organization: Veterans Affairs Canada
2 page(s)
April 2020
April 2020
Req # A-2019-00115
Would like to know who the Departmental Medical Advisor is and what their credentials are (such as, specialist or not, etc.)Organization: Veterans Affairs Canada
1 page(s)
April 2020
April 2020
Req # A-2019-00114
Requesting information on sex disaggregated favourability rates of VAC disability benefit decisions starting with FY 2014-15 up to the most recently available data. Requesting information for the top ten number of decisions for each medical condition – female – and favourability rate and the top ten number of decisions for each medical condition-male- and favourability rates. Requesting information for these fiscal years: 2018-19, 2017-18, 2016-17, 2015-16, 2014-15. The information should list the following: Medical conditions, # of favourable decisions, % of favourable decisions, # of unfavourable decisions, % of unfavourable decisions, total decisions. Request includes but is not limited to the following reports: 2215 – Facts and Figures Table 4.9 (male), 2215 – Facts and Figures Table 4.9 (female), and 2215 – Facts and Figures Table 4.9 (overall).Organization: Veterans Affairs Canada
24 page(s)
April 2020
April 2020
Req # A-2019-00113
The province of Nova Scotia and the Government of Canada specifically Veterans Affairs Canada, have many ongoing agreements concerning the health and welfare of Canadian Armed Forces and War Veterans. Please provide a list of the current or active agreements between Nova Scotia and VAC and where the public can access a copy of them.Organization: Veterans Affairs Canada
1 page(s)
April 2020
April 2020
Req # A-2019-00112
Requesting all relevant material in possession of VAC including but not limited to any and all documentation including policy and or notes that indicates VAC's "standard treatment methods which may be available on VAC's Prescription Drug Formulary" to treat nausea caused by the Methotrexate from 2019-06-01 to 2020-03-04Organization: Veterans Affairs Canada
14 page(s)
April 2020
April 2020