Shared Services Canada

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

Briefing materials prepared for Scott Jones, President of Shared Services Canada, for an appearance before the Standing Senate Committee on National Finance about the 2024-25 Main Estimates on October 1, 2024.

Materials prepared for Mr. Chair and members of the Committee on Access to Information, Privacy and Ethics (ETHI).

Listing of consumption data actuals by department for services being provided by Shared Services Canada. The services included in the data is number of fixed lines, number of email accounts, number of licenses for Microsoft Office E3, number of GCSI accounts, number of MyKey accounts and maximum...

This dataset focuses on the e-mail services provided by Shared Service Canada to our partner departments. It does not include the legacy e-mail service metrics. This dataset includes items like the number of e-mail accounts, the number of accounts over 2 GB, number of Blackberry’s activated and...

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the...

This dataset provides statistics for SSC’s Employment Equity related to the following groups: Women, Aboriginal People, Visible Minorities and Persons with Disabilities. Workforce Availability between 2016 and 2019 is based on the 2011 census. * Workforce Availability for 2020 is based on the...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner departments.