Shared Services Canada

Listing of consumption data actuals by department for services being provided by Shared Services Canada. The services included in the data is number of fixed lines, number of email accounts, number of licenses for Microsoft Office E3, number of GCSI accounts, number of MyKey accounts and maximum...

This availability indicator measures the % of time the cellular network / infrastructure is available, as provided by the contracted supplier(s). The indicator does not automatically monitor and measure the availability of individual user devices. Reporting the availability of cellular...

Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the organization. Calculation / formula: [(Annual Cost of Procurement Services)/(3-Year Annual Avg. of the Total Value of Contracts...

External Credential Management is a cyber authentication service provided by the Government of Canada to allow the public and businesses to securely conduct online business with various governmental programs and services. Use of this service is mandatory for Government of Canada departments and...

This dataset provides information on a monthly basis for the following Critical Incident Indicators: # of critical incidents impacting legacy email systems, % of time critical incidents in legacy data centre facilities are restored within established service level standards, # of critical...

This dataset is for the Status of Partner led Projects with ratings of Red, Yellow and Green. It provides the monthly count, target and Year to date values for every month.

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed...

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of...

Legacy data centres are older facilities that serve individual departments or a cluster of departments. This dataset contains data on Legacy data centres and includes metrics such as the cumulative number of data centres closed, the number of data centres planned for closure and the square...

The Fixed Line (Landline) Phones service offering supplies and installs telephone systems, services and devices, including:Voice over IP (VoIP), Centrex, PBX and Key systems. This dataset provides the number of in service VoIP and Centrex lines for Shared Services Canada and its partner...

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation /...

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC...

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

The Open Government Implementation Plan (OGIP) describes SSC's planned activities to meet requirements of the Directive on Open Government in order to achieve full compliance by the implementation deadline.

Opening Statement Delivering Digital Together OAG Audit of Modernization of Information Technology Systems – SSC Management Action Plan Auditor General’s Report on Modernizing Information Technology (IT) Systems Benefits Delivery Modernization Tools capable of extracting data from Government...

The Future-Oriented Statement of Operations has been prepared on the basis of government priorities and departmental plans as described in the Departmental Plan.

Quarterly financial reports (QFR) for departments and agencies consist of financial tables comparing planned and actual expenditures for both the quarter and year-to-date as well as comparative information for the preceding fiscal year. Each report includes spending authorities granted through...

Departmental Plan (DPs) are forward-looking documents that provide plans for each department and agency (excluding Crown corporations). They describe departmental priorities, expected results and associated resource requirements covering three fiscal years. DPs are normally tabled by the...

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31st and all information contained in these statements rests with the management of Shared Services Canada. These financial statements have been prepared by management using the...