Public Services and Procurement Canada

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to...

The Office of the Chief Human Resources Officer (TBS-OCHRO) and Public Services and Procurement Canada (PSPC) have developed seven new mandatory measures to reinforce Best HR and Pay Practices and increase the reliability and consistency of HR data. These measures are intended to improve the...

The Human Resources (HR) and Pay Deputy Minister Sponsoring Group is a decisional governance body in support to the Business and Policy Owner, Treasury Board of Canada Secretariat – Office of the Chief Human Resources Officer (TBS-OCHRO) and the Project Sponsor and Service Delivery Lead, Public...

The Program Management Committee (PMC) is the formal accountable decision-making body for the Human Capital Management Office around HR and Pay. The PMC is co-chaired between the Business Owner (TBS-OCHRO) and the Solution Delivery Lead (PSPC). PMC is responsible for: • Strategic direction...

As part of Public Services and Procurement Canada’s Transparency by Design approach to openly share the work to the transformation project for a single modern of Human Resources (HR) and Pay for the Government of Canada, this disposition shows feedback from two groups: employees of the federal...

Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre. The Virtual Assistant is a case advisory tool that uses...

Senior leadership within Public Services and Procurement Canada (PSPC) and Treasury Board Secretariat (TBS) Office of the Chief Human Resources Officer (OCHRO) provide quarterly updates to stakeholders on the Government of Canada’s (GC) Human Resources (HR) and Pay. These updates, given to...