Public Services and Procurement Canada

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to...

The Office of the Chief Human Resources Officer (TBS-OCHRO) and Public Services and Procurement Canada (PSPC) have developed seven new mandatory measures to reinforce Best HR and Pay Practices and increase the reliability and consistency of HR data. These measures are intended to improve the...

The Human Resources (HR) and Pay Deputy Minister Sponsoring Group is a decisional governance body in support to the Business and Policy Owner, Treasury Board of Canada Secretariat – Office of the Chief Human Resources Officer (TBS-OCHRO) and the Project Sponsor and Service Delivery Lead, Public...

Transparency by Design (TbD) is an approach to deliver on the goals of the Integrated Enterprise Strategy on Human Resources (HR) and Pay (the Strategy). The Strategy aims to resolve current pay operation issues, develop an integrated HR and Pay system, and lead the most transparent...