Public Services and Procurement Canada

Monthly update of Public Service Pay Centre progress including total number of transactions ready to be processed, workflow of transactions received and processed by the Pay Centre, and transactions processed within service standards.

The purpose of these presentations to the Human Resources (HR) and Pay Sponsoring Group is to provide an update on operational pay activities, including key accomplishments, challenges, risks, and issues for each fiscal quarter. The Sponsoring Group is a decisional governance body in support to...

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to...

The Office of the Chief Human Resources Officer (TBS-OCHRO) and Public Services and Procurement Canada (PSPC) have developed seven new mandatory measures to reinforce Best HR and Pay Practices and increase the reliability and consistency of HR data. These measures are intended to improve the...

The Human Resources (HR) and Pay Deputy Minister Sponsoring Group is a decisional governance body in support to the Business and Policy Owner, Treasury Board of Canada Secretariat – Office of the Chief Human Resources Officer (TBS-OCHRO) and the Project Sponsor and Service Delivery Lead, Public...

Launched in 2019, MyGCPay has become an important tool for employees to view information about their pay and benefits. As a key tool in the Government of Canada, continuous improvements are made to MyGCPay to meet the needs of its users. This document provides information on the current state and...

Transparency by Design (TbD) is an approach to deliver on the goals of the Integrated Enterprise Strategy on Human Resources (HR) and Pay (the Strategy). The Strategy aims to resolve current pay operation issues, develop an integrated HR and Pay system, and lead the most transparent...

The Program Management Committee (PMC) is the formal accountable decision-making body for the Human Capital Management Office around HR and Pay. The PMC is co-chaired between the Business Owner (TBS-OCHRO) and the Solution Delivery Lead (PSPC). PMC is responsible for: • Strategic direction...

As part of Public Services and Procurement Canada’s Transparency by Design approach to openly share the work to the transformation project for a single modern of Human Resources (HR) and Pay for the Government of Canada, this disposition shows feedback from two groups: employees of the federal...

Public Services and Procurement Canada (PSPC) has developed a “Virtual Assistant” pilot using artificial intelligence (AI) to help fix data discrepancies in pay and compensation services for departments and agencies served by the Pay Centre. The Virtual Assistant is a case advisory tool that uses...

Senior leadership within Public Services and Procurement Canada (PSPC) and Treasury Board Secretariat (TBS) Office of the Chief Human Resources Officer (OCHRO) provide quarterly updates to stakeholders on the Government of Canada’s (GC) Human Resources (HR) and Pay. These updates, given to...

On November 2, 2017, the Clerk of the Privy Council wrote to deputy ministers (DMs) regarding the Public Service’s continued response to the challenges posed by the pay system. In his letter, the Clerk requested that each DM inform him of the actions being taken to help stabilize the pay system...

Accountability for pay is shared across the HR-to-Pay landscape, involving client departments’ HR and Finance functions as well as PSPC’s Pay functions. By consequence, accountability for addressing pay issues is shared across organizations (departments and agencies, TBS, PSPC). This metric...

The number of pay transactions processed that are accurate and on time. On time refers to the production of bi-weekly payroll for core federal public service, and for uniformed RCMP members based on each schedule. Accurate refers to the accuracy of the gross-to-net pay calculation within each of...